General Manager in Training

Advance Stores Company•Lexington, SC

2d•Onsite

About The Position

This role is for a General Manager in Training who will be responsible for providing a superior selling experience for both DIY and professional customers. The position involves leading and coaching store team members, achieving sales goals, managing DIY services, ensuring high standards of customer service, understanding P&L drivers, and performing manager on duty responsibilities. The role also includes weekly scheduling and assisting with the commercial delivery program.

Requirements

Act like an owner
Superior communication and customer service skills
Ability to locate and stock parts
Safety knowledge and skills
Parts and automotive system knowledge skills
ASE P2 certified or ASE ready equivalent
Ability to execute and train advanced solution, project and product quality recommendations
Ability to source from numerous places including special order, FDO, second source, etc.
Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
Ability to execute and train inventory systems and store equipment
Ability to execute and train POS and Parts lookup systems
Ability to review and analyze P&L statement
Working knowledge of automotive systems preferred
Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management
Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Ability to work an assortment of days, evenings, and weekends as needed
2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
Successful experience managing profitability; proven financial and business acumen

Nice To Haves

Bachelor’s degree in business or a related area preferred
ASE certification preferred, but not required

Responsibilities

Provide GAS3 selling experience for DIY and professional customers
Provide leadership and developmental coaching for store Team Members
Achieve personal / store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc.
Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
Understand levers to impact P&L
Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
Weekly scheduling process
Assist in backing up operations of commercial delivery program