General Manager in Training

Lucky Strike Entertainment • Upland, CA

1d • Onsite

About The Position

Our General Managers in Training help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager in Training role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers in Training oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical desk job (spoiler alert: it’s way better).

Requirements

• 5+ Years of Management Experience
• Basic business math, accounting skills, and strong analytical/decision-making skills
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems
• Solid Communication Skills

Nice To Haves

• Bachelor’s Degree Preferred

Responsibilities

• Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.
• Manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.
• Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
• Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly.
• Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise.
• Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

Benefits

• Medical insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401K program
• Employee Stock program
• Referral program
• 2 weeks acrrued Paid Time Off (PTO) each year
• 4 Paid Holidays each year
• Comprehensive Paid Training program
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level