General Manager in Training
About The Position
This role is for a General Manager in Training who will be responsible for providing a GAS3 selling experience for DIY and professional customers. The trainee will also provide leadership and developmental coaching for store Team Members, achieve personal and store sales goals, and manage DIY services. Ensuring high standards of customer service, including prompt handling of complaints, is crucial. The position involves understanding the levers to impact P&L and performing manager on duty responsibilities such as coaching, issue resolution, floor/phone management, task assignment, safety, and open/close duties. Weekly scheduling is also a key responsibility. Additionally, the role may assist in backing up the operations of the commercial delivery program.
Requirements
- Act like an owner
- Superior communication and customer service skills
- Ability to locate and stock parts
- Safety knowledge and skills
- Parts and automotive system knowledge skills
- ASE P2 certified or ASE ready equivalent
- Ability to execute and train advanced solution, project and product quality recommendations
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Working knowledge of automotive systems preferred
- Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring
- Ability to work an assortment of days, evenings, and weekends as needed
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
- Successful experience managing profitability; proven financial and business acumen
Nice To Haves
- Bachelor’s degree in business or a related area preferred
- ASE certification preferred, but not required
Responsibilities
- Provide GAS3 selling experience for DIY and professional customers
- Provide leadership and developmental coaching for store Team Members
- Achieve personal / store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
- Understand levers to impact P&L
- Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
- Weekly scheduling process
- Assist in backing up operations of commercial delivery program
Benefits
- Position is eligible for sales commission based on individual or store performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
