General Manager in Training - Retail

Love's Travel Stops & Country Stores•Charlotte, NC

About The Position

At Love’s, Operations Managers assist with and oversee daily operations to drive efficiency, quality, and customer satisfaction. This role involves leading a team, managing processes, and executing strategies to grow sales and meet organizational goals. It offers an opportunity to make an impact in a supportive team environment. The General Manager in Training has hands-on responsibility for multiple business operations, potentially including a retail store, fuel, restaurant, fresh kitchen, and truck care. The role supports the General Manager with daily operational execution, reporting, financial analysis, and talent acquisition efforts.

Requirements

  • At least 2 years of management experience in retail, a travel stop or convenience store, big box, grocery, or department store.
  • At least 2 years managing operations with annual sales volume of $2 million or more.
  • At least 2 years affecting and deciphering budgets and profit and loss statements.
  • At least 2 years supervising and training 5–10 or more employees.
  • Ability to successfully complete a pre-employment drug screen and background check; additional screening may include a motor vehicle check and/or DOT physical.
  • Ability to work various shifts, including days, afternoons, evenings, nights, occasional overnights, weekends, and holidays.
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction.
  • Strong customer service, rapport-building, and sales skills, and ability to manage operations and employee-vehicle deployment to ensure customer satisfaction.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
  • Ability to use computer programs, systems, and technology tools as part of daily operations.
  • Ability to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Responsibilities

  • Oversee multiple business operations, potentially including retail, fuel, restaurant, fresh kitchen, and truck care.
  • Maintain a safe, clean, and well-maintained facility, including restrooms, showers, facilities, and equipment, and conduct safety checks.
  • Drive sales through efficient ordering, stocking, inventory management, and merchandising.
  • Assist the General Manager with task execution and completion, scheduling, cash integrity, and daily, weekly, and monthly reporting.
  • Analyze profit and loss statements and make changes to capture and capitalize on opportunities.
  • Collaborate with managers on talent acquisition.

Benefits

  • Company-funded tuition assistance
  • Paid time off
  • Flexible scheduling
  • 401(k) with 100% match up to 5%
  • Medical, dental, and vision insurance after 30 days
  • Competitive pay
  • Career development
  • Quarterly bonus program
  • Profit-sharing opportunity
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