General Manager III - Store 5719 - Carolina, PR
About The Position
The General Manager III is responsible for achieving overall store sales goals and service objectives. This role involves managing and growing professional customer relationships and sales, ensuring the team is accountable for executing customer action plans. The position also includes selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members. Ensuring the execution of all inventory and operational standards, and coaching Team Members to deliver on customer expectations (DIY and Professional) are key aspects of this role. Manager on duty responsibilities include team coaching, floor and phone management, task assignment and completion, safety, and open/close duties. The role requires the ability to lead change management and embrace diversity to foster a respectful environment for customers and team members.
Requirements
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Ability to become ASE P2 certified or ASE ready equivalent
- Ability to execute and train project and product quality recommendations
- Advanced parts lookup and sourcing
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
- Ability to execute and train inventory systems and store equipment
- Ability to execute and train POS and Parts lookup systems
- Ability to review and analyze P&L statement
- Ability to recruit, select, hire and develop quality Team Members
- Ability to build and grow relationships with Professional Customers
- Working knowledge of automotive systems preferred
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management
- Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring
- Ability to work an assortment of days, evenings and weekends as needed
- 2-3 years of experience managing a team of 10 - 20 Team Members in a fast-paced and highly dynamic retail environment
- Successful experience managing profitability; proven financial and business acumen
- High school diploma or general education degree (GED)
- Must have a valid driver's license
Nice To Haves
- Bachelor’s degree in business or a related area preferred
- ASE certification preferred, but not required
Responsibilities
- Achieve overall store sales goals and service objectives
- Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
- Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members
- Ensure execution of all inventory and operational standards
- Coach all Team Members to deliver on Customer expectations (DIY and Professional)
- Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
- Provide DIY service including battery installation, testing, wiper install, etc.
- Assist District/Region in other functions upon request
Benefits
- Position is eligible for sales commission based on individual or store performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
