General Manager - Long Island

Restaurant Technologies•Melville, NY

2d•$110,000 - $125,000•Onsite

About The Position

The General Manager I leads individuals and team leaders at a depot serving upwards of 800 customers. Depending on the size of the operation, the role may be supported by an Operations Manager who manages part of the hourly team; the General Manager may also directly supervise some hourly employees. The position is responsible for team engagement, safety and regulatory compliance, fleet performance, service excellence, oil distribution, and the depot’s financial and operational results. The General Manager oversees customer-site installations of Oil Management systems, RT equipment performance, fresh cooking oil delivery and used cooking oil collection, depot inventory accuracy, and HACCP compliance. The role monitors operational and financial KPIs, prepares and reports on depot P&L, and identifies cost-saving opportunities while maintaining service quality and operational efficiency. The depot is located at 10 Hub Drive, Suite 104, Melville, NY 11747. Travel is up to 20%.

Requirements

Operations experience required; 1 or more years strongly preferred.
Management experience required; 1 or more years strongly preferred.
Ability to motivate others and build highly engaged, effective teams.
Demonstrated ability to manage employee performance through coaching, conflict resolution, and employee development.
Managerial courage to address performance issues, handle difficult conversations, and lead confidently.
Demonstrated ability to manage customer service challenges and reach mutually beneficial outcomes.
Strong business acumen and a proven record of achieving financial and operational results.
Excellent interpersonal communication skills and ability to influence different organizational levels.
Self-awareness, understanding of personal strengths and growth areas, and active pursuit of improvement opportunities.
Ability to thrive in a fast-paced, growth-oriented environment.

Nice To Haves

Bachelor's degree in business or a related field is strongly preferred.
Route-based service industry experience is strongly preferred.
Experience leading a distribution function is strongly preferred.

Responsibilities

Manage team engagement and performance, monitoring KPIs such as retention, open positions, work schedules, and engagement scores; provide feedback and recognize successes.
Implement and enforce safety policies, training, procedures, and regulations in compliance with OSHA standards; coach and mentor employees on safety awareness and driving skills.
Oversee fleet performance and maintenance, ensure completion of driver pre- and post-trip inspections, maintain relationships with maintenance providers, and monitor fleet downtime, uptime, and preventative maintenance.
Ensure compliance with DOT regulations, including hours of service and driver qualifications; review compliance metrics and coach drivers using Samsara.
Oversee installation of Oil Management systems at customer sites and monitor equipment-performance KPIs.
Oversee RT equipment performance and functionality, drive service KPIs through staffing, coaching, and leadership, and develop action plans to address performance gaps.
Oversee delivery of fresh cooking oil and collection of used cooking oil, monitoring efficiency and service levels.
Maintain depot inventory accuracy by overseeing material transactions, including receiving, shipments, transfers, and verifications for oil routes and installations or services.
Oversee implementation of HACCP standards and food-safety practices; ensure employee training and understanding of FDA regulatory requirements, monitor KPIs, and maintain cleanliness and inspection readiness.
Oversee and analyze depot operating expenses against budgets and forecasts, identify cost-saving opportunities, and prepare, monitor, and report depot P&L statements.
Travel up to 20%.