General Manager FSQA - Hickman Road Plant

The Hillshire Brands Company•Union City, TN

About The Position

The General Manager Food Safety & Quality Assurance (FSQA) manages the daily activities of the FSQA department at the assigned facility. The role oversees implementation and execution of food safety programs, adherence to specifications, and product quality, including monitoring, verification, and record-keeping for government regulations and internal food safety systems. The position also oversees departmental budgets, turnover, safety, and assigned special projects. The General Manager leads FSQA Supervisors and Technicians and is responsible for food safety, food quality, and product legality. The role works with plant and corporate teams, customers and their agents, and USDA/FDA representatives. Work takes place in conditions that can be wet, cold or hot, and requires physical activity including lifting, standing, bending, reaching, and climbing. Overtime and weekend work may be required as needed.

Requirements

High school diploma or GED.
At least 4 years of experience in a food manufacturing environment.
Broad knowledge in one or more of HACCP, USDA, GMP, and SSOPs.
Standard computer skills, including proficiency to generate customer letters and spreadsheets.
Ability to master EIM, SAP, and warehouse inventory systems to provide support and training to plant FSQA and other team members.
Excellent written and verbal communication skills, with ability to correspond with personnel at all organizational levels.
Strong problem-identification and problem-solving skills.
Ability to work independently while interacting with different parts of the organization.
Willingness and ability to lift up to 75 pounds; stand on a hard surface for up to 12 hours per day; work in temperatures typically ranging from 30–90°F and in wet environments; perform repetitive bending, reaching, squatting, gripping, pushing, and pulling; frequently reach high and low levels; and climb step ladders or stairs.
Ability to work overtime and weekends as needed.
Must obtain Lock Out Tag Out certification.
Must not have four or more attendance points at locations with an 8-point policy on the application date.
Must have no written warning in the past six months and no suspension on record in the past 12 months.
Must be willing and able to perform the physical requirements of the job with or without reasonable accommodation.
Professional team members are expected to use approved AI tools responsibly, safeguard sensitive information, follow company policies, and validate AI-generated outputs. People leaders are expected to drive responsible AI adoption and ensure accountability for the quality and accuracy of AI-supported outcomes.

Nice To Haves

Bachelor’s degree in a related field.
Prior supervisory experience.

Responsibilities

Ensure Tyson FSQA policies and procedures are followed.
Lead FSQA Supervisors and FSQA Technicians, including their selection and training.
Verify production practices from raw material or live animal receiving through finished product quality and food safety systems.
Support sanitation by monitoring preoperational and operational sanitation.
Develop, implement, and maintain HACCP/HARPC and SSOP programs.
Ensure finished products meet customer specifications and are properly labeled.
Report product issues and audit results to plant and corporate FSQA management, corporate sales, R&D, and operations.
Interact with customers and their agents for product showings, plant tours, and audits.
Investigate and respond to quality-related customer complaints and complaint trends.
Monitor microbiological results, including bacterial swabs and shelf-life studies.
Participate in new product commercialization.
Oversee departmental budgets, turnover, safety, and assigned special projects.
Manage FSQA department crewing labor and attendance.
Serve as the plant liaison to USDA/FDA.