General Manager - Fire Protection

Guardian Fire Protection Services•Bronx, NY

1d•Onsite

About The Position

Allstate Sprinkler LLC is a leading provider of fire protection services in the greater New York City market headquartered in the Bronx, NY. As a member of Guardian Fire Protection Services, one of the fastest-growing fire, life safety, and security platforms in the United States, Allstate combines local market expertise with the resources and scale of a regional leader. Guardian operates across multiple states with 700+ team members and more than 24 office locations and is committed to delivering exceptional customer experiences, technical excellence, and a culture people are proud to join. This is an opportunity for an experienced operator and business leader to lead one of the most active and strategically important fire protection operations in the country. The General Manager is the senior operational and commercial leader responsible for the overall performance, growth, and long-term success of Allstate Sprinkler in the New York City market. Reporting directly to the Senior Vice President, this role owns full branch accountability -including safety, customer experience, revenue growth, profitability, field execution, talent development, and operational excellence across inspection, service, repair, and installation services for fire sprinkler, fire alarm, fire extinguisher and related fire and life safety offerings. The General Manager will lead the continued evolution of Allstate Sprinkler as part of the Guardian platform - preserving the company's strong local reputation while implementing scalable operating disciplines, technology enablement, and operational excellence. This role requires a highly visible leader who thrives in fast-paced service environments, develops strong teams, makes decisive operational decisions, and consistently delivers financial and customer outcomes.

Requirements

Bachelor's degree or equivalent experience.
10+ years of progressive leadership experience with at least 5 years leading branch, district, or business-unit operations.
Fire protection, mechanical services, construction services, security, or field service experience strongly preferred.
Demonstrated experience managing complex operations and multi-disciplinary teams.
Strong financial acumen including P&L ownership, forecasting, job costing, and KPI management.
Experience leading growth, transformation, integration, or operational scaling initiatives.
Executive presence and ability to influence customers, employees, regulators, and senior leadership.
Familiarity with field service management and CRM platforms preferred.

Responsibilities

Own annual operating plans, forecasts, budgets, and KPI execution.
Drive organic growth through customer expansion, service penetration, and market development.
Represent Allstate externally and contribute to Guardian strategic initiatives.
Lead all day-to-day branch operations.
Establish operating rhythms, forecasting, KPI reviews, and accountability mechanisms.
Improve deficiency conversion to repair and project opportunities.
Drive scheduling, dispatch, documentation quality, productivity, and backlog execution.
Maintain full P&L ownership.
Drive pricing discipline, margin expansion, and contract profitability.
Improve working capital through billing, collections, WIP, and backlog management.
Ensure compliance with NFPA, OSHA, FDNY, NYC, DOT, and AHJ requirements.
Maintain technician licensing, certifications, and service quality.
Build and retain high-performing teams.
Foster accountability, ownership, collaboration, and safety.
Maintain strategic customer relationships and act as executive escalation point.
Lead thoughtful integration of systems, reporting, and operational standards while preserving customer relationships and local identity.
Deliver annual revenue and EBITDA objectives
Grow recurring inspection and service revenue
Improve backlog execution and operational throughput
Increase labor productivity and field utilization
Strengthen billing velocity, collections, and cash conversion
Improve customer retention and account expansion
Build leadership bench strength and reduce turnover
Successfully implement Guardian standards and systems
Maintain exceptional safety and compliance performance