General Manager, DMC USA

Intrepid

9d•$115,000 - $125,000•Onsite

About The Position

We are looking for an experienced and dynamic General Manager, DMC USA to lead our Destination Management Company across Intrepid, Wildland Trekking, and Urban Adventures in the United States. This is a key leadership role with the opportunity to shape our growth and market position while building and leading a high-performing team across one of our most important markets. The GM will implement long-term strategic plans while overseeing the day-to-day business, with a strong emphasis on people leadership. This includes building, coaching, and retaining a high-performing leadership team, as well as fostering a connected and engaged field workforce of leaders, guides, and crew across a large and diverse country. The successful candidate will be responsible for driving growth and positioning the Intrepid and Wildland brands in our key US markets and destinations, including national parks from coast to coast. They will enable the company to achieve its goals by developing new business, driving sales growth, ensuring profitability, delivering exceptional products to our partners, and developing a high-performing team across the region. Reporting to the President, Americas, this role will work closely with the General Manager, DMC Canada and collaborate with other GMs and the global business to achieve broader strategic goals and results.

Requirements

Strong knowledge of managing ground operations in the United States, including national parks, wilderness, and multi-day active products.
Strong knowledge of the U.S. adventure and experiential travel market, key destinations, and trade partners.
Minimum of senior management experience; company or country management experience preferred.
Proven senior leadership experience with direct accountability for a multidisciplinary team, including leading leaders (managers of managers).
Demonstrated ability to set a clear vision and direction, translate strategy into team priorities, and hold people accountable for outcomes.
High level of financial literacy and proven commercial and strategic decision-making skills.
Proven understanding of risk and incident management in outdoor and remote environments.
Working knowledge of U.S. tourism regulations, including federal land agency permitting (NPS Commercial Use Authorizations, USFS and BLM special use permits), state seller-of-travel registrations, and federal and state employment law.
Excellent written and spoken English.
Experience in tourism or an operations-, sales-, or customer-focused industry.

Nice To Haves

Experience integrating acquired businesses, brands, and teams is highly regarded.
A passion for travel is a must-have!

Responsibilities

Implement long-term strategic plans while overseeing the day-to-day business.
Build, coach, and retain a high-performing leadership team.
Foster a connected and engaged field workforce of leaders, guides, and crew.
Drive growth and positioning of Intrepid and Wildland brands in key US markets and destinations.
Develop new business.
Drive sales growth.
Ensure profitability.
Deliver exceptional products to partners.
Develop a high-performing team across the region.