General Manager, Dedicated Implementation

Covenant Logistics•Chattanooga, TN

About The Position

The General Manager, Dedicated Implementation will be responsible for facilitating the implementation of new business startups for DCC operations in a customer-focused manner by coordinating all start up activities both internal and external.

Requirements

Excellent project management skills
Excellent Verbal and Written Communication Skills
Demonstrated Strong Interpersonal, Analytical and Problem-solving skills
Demonstrated ability to work in a fast-paced team environment
Project leader skills
Excellent customer engagement skills and ability to work with customer contacts at all levels
Ability to work well with customer and internal departments
Demonstrate ability to solve problems with minimal supervision
Provide training and participation in cross training on dedicated accounts
Working knowledge of DOT and other transportation related requirements
Strong understanding of transportation regulations and safety standards.
B.A. or equivalent in finance or Transportation, Logistics, Business Administration or related area or equivalent experience.
5+ years of Project Management, CI, or Operations experience.
5+ years of Transportation Operations experience

Nice To Haves

AS400 experience is preferred but not required.

Responsibilities

Acts as the primary owner/facilitator of implementation
Creating and Executing an Implementation Plan for new business Start Ups
Responsible for execution on day one until the operation is fully up and running at a high-quality level with documented KPI’s required by the customer.
Work with new customers to understand their business while training new fleet/account managers on Covenant systems.
Assist in coaching/mentoring a group of experienced drivers and operation leaders
Assist in all operations, startup related tasks through the planning and implementation process until the operation is running handed off to the locally assigned team.
Achieve specific customer service and key company goals while managing high-value client relationships.
⁠Implementation project management
Actively manages project plans, expectations, progress and risks utilizing project management methods and professional acumen.
Responsible for Customer Engagement throughout the implementation process and transition period
Manage start up budget
When not actively involved in an implementation project, actively work on operations improvement as indicated by Director, VP, SVP, or EVP of Dedicated Operations.
Operational improvement and oversight.
Maintains compliance with applicable laws, regulations, policies, and best practices.
Serve as the primary point of contact for client inquiries, concerns, and escalations.
Promote and support safety 1st culture.
Oversee payroll, billing, and compliance during start up implementation.

Benefits

Competitive Compensation
Pay Range: $72,155.00-$118,120.00
Pay Grade: 11
401(k) Match: Build your future with our generous company match.
Serious Health Condition Pay: Financial protection when it matters most.
Robust Health & Wellness Benefits
Medical, Dental & Vision Insurance
Telemedicine Access
Company-Paid Short & Long-Term Disability Coverage
Health Savings Account (HSA)
Company-Paid Life Insurance
Time to Recharge
Generous Paid Time Off (PTO)
Paid Company Holidays
Time off to Volunteer
Culture-Driven Perks
Casual Dress Code: Dress for your day.
Tuition Reimbursement: Advance your education with financial support.
Employee Discount Program: Exclusive savings on everyday essentials and more.
Dependent Care Flexible Spending Account (DFSA)
Adoption Assistance: Meaningful support for growing families.
Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
Pet Insurance: To protect your furry family members