General Manager (GM), Client Services, Wal-Mart
About The Position
The Trade Desk is seeking a General Manager, Client Services, Walmart to lead client delivery, operational excellence, and strategic support for one of the company's most important and complex enterprise partnerships. This leader will operate as the general manager, running the Walmart Enterprise, Walmart Connect, Sam's Club enterprise and the Sam's Club retail media network business. This leader will oversee relationships, service delivery, platform adoption, team leadership, and cross-functional alignment. The role requires a unique blend of client leadership, operational rigor, and product fluency. Unlike a traditional Client Services leadership role, this position requires deep partnership with Product teams to ensure client feedback, business priorities, and platform capabilities remain closely connected. The successful candidate will build trusted relationships across Walmart stakeholders while creating a scalable service model that supports continued growth and innovation.
Requirements
- 15+ years of experience in client services, account management, customer success, platform services, media operations, consulting, or related leadership roles.
- Significant experience in advertising, digital media, programmatic, ad tech, martech, retail media, commerce media, or enterprise technology.
- Proven experience leading client-facing teams supporting large, complex, strategic accounts or enterprise platform partnerships.
- Strong understanding of agencies, brand advertisers, media activation, campaign performance, measurement, and platform adoption.
- Experience partnering with Product or technical teams to translate client needs into product requirements, roadmap input, service models, or operational improvements.
- Demonstrated ability to lead teams through transition, ambiguity, growth, or operating model redesign.
- Strong executive communication skills and experience managing senior client and agency relationships.
Nice To Haves
- Experience with retail media, Walmart, Sam’s Club, CPG, shopper marketing, commerce media, or offsite media is a plus, but not required.
- Experience supporting white-labeled technology, dedicated platform instances, enterprise software, or complex media technology partnerships would be highly relevant.
Responsibilities
- Lead the Client Services strategy and operating model for Walmart and related business units.
- Manage and develop a dedicated Walmart Client Services organization.
- Serve as the senior escalation point for client and agency stakeholders.
- Partner closely with Product teams to ensure alignment between client needs and platform capabilities.
- Drive operational excellence, accountability, and service quality across the organization.
- Support platform adoption and client success initiatives.
- Work in close partnership with the GM, Business Development to support overall business growth.
- Build strong relationships across Walmart, agencies, and internal stakeholders.
Benefits
- Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
- Retirement benefits such as a 401k plan and company match
- Short and long-term disability coverage
- Basic life insurance
- Well-being benefits
- Reimbursement for certain tuition expenses
- Parental leave
- Sick time of 1 hour per 30 hours worked
- Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
- Around 13 paid holidays per year
- Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
