General Manager - Campground

Talent Acquisition at Blue Water•Strafford, NH

23d•Onsite

About The Position

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The General Manager (GM) position is a comprehensive professional role where the leader will take full reporting responsibility for an upscale campground and RV Resort. At Blue Water, our property leaders have three main goals: take care of your people, wow your guests, and manage your business. This role will provide direct oversight and strategic direction for all aspects of the operation, including amenities and lodging. This position is best suited for a resourceful and creative individual motivated by employee and guest engagement, as well as achieving goals.

Requirements

3-5 years of Tourism or Hospitality Leadership experience
3-5 years of RV Campground experience is required
Budgeting, Forecasting, and P&L experience are required
Effective use of computer software, sales tracking software, CRM tools, and social media
Prior experience managing payroll and the employee life cycle utilizing an automated system
Able to adapt quickly and lead others through change
Ability to manage multiple projects and work assignments.
Strategic thinker!
Self-starter and independent worker while collaborating in a team environment
Competitive nature with a strong desire to win!

Nice To Haves

A bachelor's degree in business, Hospitality Management, or another related field is preferred
Food & Beverage experience (F&B) preferred
Safe Serve Certified preferred
Event planning and execution is a plus

Responsibilities

Provide outstanding leadership to drive and motivate the team, including recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
Ensure the effective use of staffing and scheduling to achieve appropriate coverage and maximize labor efficiencies, including non-traditional workers such as international exchange students (J-1), workcampers, seasonal employees, interns, and others.
Oversee time and labor management processes, ensuring accurate tracking of employee hours, compliance with wage and hour laws, and effective scheduling.
Implement best practices for labor cost control, monitor attendance patterns, and adjust staffing levels as needed to optimize operational efficiency and maintain productivity.
Champion and execute human resource management strategies related to payroll and benefits, onboarding and offboarding requirements, adherence to company policies, employment laws (federal and state), and various other state and federal compliance and regulatory guidelines.
Train and motivate team members to deliver an exceptional guest experience.
Establish and maintain optimal property conditions, including cleanliness, maintenance, and aesthetic appeal, and hold team members to high-quality standards.
Resolve and address guest concerns and complaints, and seek opportunities to engage with guests.
Oversee and administer guest service portals, tools, and resources such as guest communication applications, social media, and online review platforms, satisfaction surveys, and onsite tools.
Collaborate with the Revenue Generation team to ensure pricing strategy, promotions, offers, and events meet and exceed profitability goals through effective sales, advertising, marketing, and revenue management strategies.
Identify and solidify opportunities to enhance the guest experience through local partnerships, event and activity management, and community engagement.
Lead and manage financial results and reporting through effective revenue management, expense and operational controls, forecasting and labor management.
Play a lead role in annual budgeting, forecasting, and financial reporting and actively adhere to all corporate policies, procedures, and guidelines.
Identify variances and inaccuracies and provide corrective measures such as flex/flow methodology.
Possess a comprehensive understanding of ancillary revenue streams, including Food & Beverage, attractions, and ticketed events, ensuring these operations are optimized for maximum profitability.
Collaborate effectively with third-party vendors to align operational goals, enhance guest experiences, and drive overall property success.
Communicate effectively with corporate operations and support teams to address and resolve property needs.
Ensure property operations align and adhere to corporate policies and practices.
Lead and direct Capital Expenditures and projects to maintain resort aesthetics and goals.
Perform all functions and duties on the property.
Perform other duties as assigned.