Administrative & General - Assistant General Manager - Campground

Talent Acquisition at Blue Water•Cape Charles, VA

4d•Onsite

About The Position

As a highly visible member of the property’s Leadership Team, the Assistant General Manager (AGM) serves as a key liaison for campground guests and functions as the General Manager's right-hand while also supporting Front Office operations and other operating departments, such as Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality Group’s mission, vision, and values. They will work hands-on to maximize the hotel's overall efficiency and profitability.

Requirements

A minimum of 2 years of previous Campground / RV resort operations and leadership experience with a large staff and focus on exceptional guest service.
An appropriate combination of education and work experience to support on-the-job effectiveness.

Nice To Haves

A bachelor's degree in hospitality management or another related field is preferred.

Responsibilities

Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services, and amenities.
Establish and review departmental standards, guidelines, and objectives.
Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all contact points, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools.
Regularly intervenes, assists, and documents incidents involving guests or employees.
Maintain the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
Participates in weekly revenue management and marketing strategies.
Regularly updates the property management system regarding inventory, rates, and availability.
Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
Analyze and evaluate hotel performance by compiling occupancy and labor reports and guest satisfaction index statistics.
Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
Performs other duties as assigned.
Provides regular and reliable attendance.