Campground Maintenance Manager

Basecamp•Whistler, BC

13h•Hybrid

About The Position

The Maintenance Manager plays an important leadership role in keeping our Sundance campground safe, functional, and guest-ready year-round. This position oversees all aspects of property maintenance, including preventative maintenance planning, asset management, vendor coordination, budgeting, and day-to-day maintenance operations. Working closely with the General Manager and Operations Team, the Maintenance Manager helps ensure the property is well maintained, supports long-term improvements, and contributes to delivering an exceptional guest experience.

Requirements

Proven experience in maintenance, facilities management, or property operations (hospitality or outdoor accommodations preferred).
Strong understanding of asset lifecycle planning and preventative maintenance systems.
Experience with budgeting, CAPEX planning, and cost control.
Ability to manage vendors, contracts, and external service providers.
Strong administrative, organizational, and reporting skills.
Proficiency in Microsoft Office (Excel, Outlook, Word); experience with maintenance software is an asset.
Hands-on technical knowledge with the ability to lead both strategically and operationally.
Valid driver’s license with a clean abstract.

Nice To Haves

experience with maintenance software is an asset

Responsibilities

Develop and maintain a 3–5 year capital maintenance plan, aligned with property growth and brand standards.
Identify, prioritize, and plan asset lifecycle replacements (tents, decks, structures, infrastructure, and equipment).
Analyze maintenance trends to recommend proactive upgrades vs. reactive repairs.
Support execution of the Sundance master development plan in partnership with the General Manager.
Participate in annual budgeting and CAPEX planning cycles.
Act as a key administrative partner to the General Manager, supporting operational planning and reporting.
Maintain a centralized maintenance tracking system (service logs, warranties, inspections, and repair history).
Prepare and submit monthly maintenance reports, including: Costs and budget tracking, Completed work, Outstanding issues, Upcoming priorities.
Monitor maintenance spending and assist with budget variance analysis.
Source, request, and evaluate vendor quotes, proposals, and service contracts.
Design, implement, and manage a structured preventative maintenance (PM) system.
Align maintenance schedules with seasonality and occupancy cycles.
Continuously audit and improve the PM program for efficiency, cost savings, and asset longevity.
Ensure all assets meet brand standards and guest expectations.
Oversee daily maintenance operations across all campground assets.
Schedule and supervise third-party contractors, ensuring quality, safety, and compliance.
Ensure all sites and facilities are safe, functional, and guest-ready at all times.
Respond to maintenance issues and guest concerns in a timely and professional manner.
Support implementation of new systems, tools, and maintenance technologies.
Ensure proper handling, storage, and use of tools, equipment, and materials.
Provide direction and support to campground staff on maintenance-related tasks.
Train team members on basic maintenance awareness and reporting procedures.
Foster a culture of accountability, safety, and preventative maintenance thinking.
Step into a leadership role during emergencies or high-demand operational periods.
Standardize and maintain SOPs (Standard Operating Procedures) for recurring maintenance tasks.
Work closely with the General Manager, Director of Facilities, and Operations Team to align priorities.
Attend and actively participate in weekly maintenance and operations meetings.
Communicate proactively regarding risks, priorities, and resource needs.

Benefits

Private subsidized staff accommodation available! (must have a "negative" criminal record check)
Option to live on-site or commute, with the ability to stay on-site during your working week
Consistent schedule with two consecutive days off each week
Discretionary bonus scheme
Group health benefits plan (Dental, Vision, Paramedical, and more)
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Free access to the Everwild Nordic Spa
Discounts on food & beverage at Rhythm & Howl
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture