General Manager - Ambulatory Infusion Clinic (Pharmacy License Required)

Tulea Health•Baltimore, MD

9d•Hybrid

About The Position

The General Manager owns the day-to-day operations and ongoing performance of the Ambulatory Infusion Center (AIC) programs for an assigned health system client. Partnering closely with health system leadership and providers, this leader identifies, designs, and implements strategies that drive program growth and success. Through management of all on-site Tulea Health personnel and collaboration with corporate clinical leadership, the General Manager ensures every program and service meets quality, safety, and accreditation standards – while delivering the compassionate, extraordinary care that earns high levels of patient, provider, and customer satisfaction. This role is accountable for exceeding all clinical, operational, and financial goals for the assigned client and is ideal for a hands-on leader who is energized by building and growing a high-performing operation.

Requirements

Licensed pharmacist in the state of Maryland
3+ years of demonstrated experience establishing and managing infusion services, ambulatory infusion, and/or specialty pharmacy services; experience developing ambulatory infusion center operations is strongly preferred
Knowledge of health system pharmacy operations and experience managing customer relationships
Strong leadership skills
Exceptional critical thinking
Business acumen and an entrepreneurial approach
Effective collaboration skills
Effective communication skills (active listening, speaking, and writing)
Ability to organize a multi-faceted workload for efficient use of time
Cultural competency, compassion, and advocacy
PharmD or BSPharm from an ACPE-accredited program
Current, unrestricted licensure with the Maryland Board of Pharmacy (or ability to obtain within 90 days of hire)
Minimum of two years of clinical pharmacy experience (infusion, specialty pharmacy, or ambulatory care setting preferred)
Minimum of three years’ experience managing a team of healthcare professionals
Current BLS certification (or ability to obtain within 90 days of hire)
Ability to work on-site, and travel between, the assigned client locations
Active and unrestricted driver’s license with access to a reliable vehicle

Nice To Haves

Experience developing ambulatory infusion center operations
Business development skills
MBA or other advanced degree

Responsibilities

Hire, develop, and manage the on-site team of clinicians and support personnel, and design staffing models that support the required volume, service, and quality of care
Oversee daily operations of all departments across the AICs, pharmacies, and other locations where team members operate
Implement inventory management, dispensing, and infusion workflows that support safe, high-quality care while maintaining inventory integrity and security
Develop goals, strategies, and objectives to achieve program growth and ongoing success
Participate in development of the annual operating budget, monitor ongoing performance, and ensure achievement of revenue and expense goals
Monitor key performance indicators and implement strategies to improve performance
Foster a culture of safety, reporting, and continuous quality improvement
Build and maintain strong, collaborative relationships with health system providers and stakeholders
Drive the ongoing program governance model, including quarterly business reviews with key customers and internal stakeholders
Ensure care and services are delivered in compliance with applicable laws, rules, requirements, accreditation standards, and internal policies and procedures, and coordinate performance improvement and quality activities according to laws, regulations, and accreditation requirements
Serve as a backup pharmacist for receipt, inventory management, and dispensing of pharmaceutical products through the AIC-associated pharmacy as required