General Manager - Airport Operations

United Airlines•Minneapolis, MN

3d•$102,220 - $133,194•Onsite

About The Position

At United, the Airport Operations team is crucial for keeping operations running smoothly at airports worldwide, from check-in to baggage handling. The General Manager - Airport Operations is responsible for the day-to-day operational, financial, and personnel performance of an assigned domestic outstation. This includes establishing and implementing goals and standards for operational standards, service levels, costs, and safety requirements, as well as monitoring performance against plans and initiating corrective actions. The role involves determining and justifying equipment, facilities, staffing, and training needs, participating with headquarters support organizations, and providing functional guidance and supervision to contracted ground handling agents. Additionally, the General Manager represents airport activities to various federal, state, and city agencies, including the FAA.

Requirements

Must be legally authorized to work in the United States for any employer without sponsorship.
High school diploma or equivalent.
Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience.
Knowledge of airport operations and related technology.
Ability to work in a dynamic, fast paced operational environment.
Knowledge of station controls and Internal Audit standards.
Analytical thinking, goal-directed leadership and service-oriented performance.
Knowledge of operational Corporate policies and procedures.
Strong communication and interpersonal skills.
Demonstrated ability to develop and motivate personnel.
Strong problem solving skills and drive for excellence.
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations.
Must live in the vicinity of the airport.
Travel required as needed.
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances.
Must be eligible to acquire and maintain credentials vital for the position.
Successful completion of interview required to meet job qualification.
Reliable, punctual attendance is an essential function of the position.

Nice To Haves

Bachelor's degree or related experience.
Customer Service and/or Ramp experience.
Hub and Line experience.
Knowledge of Union Contract.

Responsibilities

Manage the day-to-day operational, financial, and personnel performance of an assigned domestic outstation.
Establish and implement goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities.
Monitor performance against plans and initiate corrective actions to improve results.
Determine and justify equipment, facilities, staffing, and training needs to achieve station operations goals.
Participate as a team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities.
Coordinate and provide functional guidance and supervision of contracted ground handling agents.
Represent airport activities to federal, state, and city agencies as well as the FAA.
Ensure compliance with Stations controls and Internal Audit standards.
Maintain a safe, clean and reliable operation.
Maintain station facilities, equipment, and professional appearance standards for all United employees.
Lead a positive employee relations work environment and collaborative relationships with applicable labor groups.
Lead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines.
Manage performance and provide ongoing professional developmental support of direct reports and “dotted line” reports.
Lead station budget, staffing forecasts and resource requirements.
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions.
Lead vendor service contracts as required.