Assistant General Manager - Airport Lounge
About The Position
The Assistant General Manager is responsible for daily operations at The Club lounge located inside the Charleston International Airport. The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service prior to their flight. Responsible for overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery. This is a hands-on manager role and will be very active in daily operations. The Assistant General Manager needs to have a strong eye for detail, provide overall excellent service standards and lead the team. Will report directly to the General Manager and can be asked to assist with all duties falling under the General Manager. This is a seven-day operation; candidates must be available to work weekends and holidays when needed.
Requirements
- Management experience in fine dining, hotel, or other upscale hospitality venue of at least 2 – 4 years
- A Bachelor’s degree related to business or hospitality, or equivalent experience is required
- Ability to follow all lawful safety, health, and liquor rules and regulations
- Demonstrated leadership abilities with creating and growing a successful team
- Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of guest service
- Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management
- Financial experience and business acumen skills
- Excellent communication and computer skills are needed, including knowledge of MS Office products
- Requires ability to maintain a presentable and polished appearance in keeping with
- service standards in a best-in-class environment
- Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity and long periods of walking, standing, bending or carrying moderately heavy items
- Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required
- Must be able to pass and obtain security background check and clearance to work in airport environment
Responsibilities
- Active in the daily operations
- Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere
- Ensure front-line team appropriately stocks all guest interfacing sections of lounge including first class, pre-flight dining restaurant, dessert station, bar, coffee station etc.
- Motivates and leads front-line team to deliver outstanding guest experiences within a luxury food service setting
- Ensures lounge is operating at a high level
- Consistently deliver exceptional guest experiences to guests
- Maintains excellent relationships with guests, and clients as well as other departments
- Conducts HR functions including recruiting, hiring, progressive counseling, and terminations
- In conjunction with General Manager oversees scheduling, payroll, and team training
- Motivate, coach, mentor and develop frontline (hourly) and management staff
- Ensure the completion of training programs, including all required certifications
- Achieve company and client financial targets and goals
- Direct the activities of up to 30 team members at any given time
- Uphold and elevate high standards regarding health, safety, and cleanliness
- Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs
- Report and track maintenance issues within the lounge
- Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
- Comply and ensure your team follows all TSA and local airport authority regulations
- Other duties as assigned
Benefits
- Medical Insurance (Health, Dental, Vision)
- Cell Phone Stipend
- Disability Insurance
- Vacation and PTO
- 401K Plan with generous Company Matching
- Employee Assistance Program (EAP)
- Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
