General Manager - Airport Operations

United Airlines•Seattle, WA

4d•Onsite

About The Position

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Requirements

High school diploma or equivalent
Minimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experience
Knowledge of airport operations and related technology
Ability to work in a dynamic, fast paced operational environment
Knowledge of station controls and Internal Audit standards
Analytical thinking, goal-directed leadership and service-oriented performance
Knowledge of operational corporate policies and procedures
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem-solving skills and drive for excellence
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
Must live in the vicinity of the airport
Travel required as needed
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
Must be eligible to acquire and maintain credentials vital for the position

Nice To Haves

Bachelor’s degree or related experience
Customer Service and/or Ramp experience
Hub and Line experience
Knowledge of Union Contract

Responsibilities

Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
Monitors performance against plans and initiates corrective actions to improve results
Determines and justifies equipment, facilities, staffing, and training needs to achieve station operations goals
Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
Coordinates and provides functional guidance and supervision of contracted ground handling agents
Represents airport activities to federal, state, and city agencies as well as the FAA
Responsible for day-to-day operational performance of assigned domestic outstation
Maintains a safe, clean and reliable operation
Lead a positive employee relations work environment and collaborative relationships with applicable labor groups
Lead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
Responsible for compliance with Stations controls and Internal Audit standards
Leads station budget, staffing forecasts and resource requirements
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisions
Leads vendor service contracts as required