General Manager 4 - Environmental Services / Custodial

Sodexo Careers•Parkville, MD

3d•Onsite

About The Position

Sodexo is seeking a General Manager 4 of Environmental Services to lead a team of 40 in the custodial department. This role is responsible for driving client satisfaction by providing stellar customer service and effective communication with all levels of hospital staff, impacting both client and patient satisfaction. The successful candidate will need knowledge of finances, client relations, and training. Sodexo's purpose is to create a better everyday for everyone and build a better life for all, improving the quality of life for those they serve and contributing to economic, social, and environmental progress. The company values diversity and inclusion, fostering an environment where all employees are valued and respected, and is committed to providing equal employment opportunities.

Requirements

Exceptional client service mentality and executive presence.
Knowledge of Sodexo housekeeping systems.
Ability to develop and motivate a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system.
Expertise in building and maintaining strong customer / client relationships.
Strong leadership skills and ability to work independently to drive program compliance and reach project target dates of completion.
3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment.
Ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management.
Experience effectively managing projects within agreed upon timelines.
Proficient with computers and other technology.
Experience with vendor and contract management, as well as union and contract negotiations.
Strong financial acumen and budget management experience.
Bachelor’s Degree or equivalent experience.
Minimum 5 years of Management Experience.
Minimum 5 years of Functional Experience.

Responsibilities

Oversee a team of 40 in the custodial department.
Drive client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff.
Follow-through with action items that impact both client and patient satisfaction.
Drive client and patient satisfaction scores.
Provide a clean and safe environment for patients, visitors and staff.
Work closely with the Infectious Control department.
Partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership.
Effectively manage the Unit Operating System.
Support an inclusive workforce.