General Manager 4 - Environmental Services / Custodial

Sodexo•Towson, MD

22h•Onsite

About The Position

Sodexo is seeking a General Manager 4 of Environmental Services in Towson, MD. This role involves leading a team to drive engagement, productivity, and innovation. The successful candidate will oversee a team of 40 and is responsible for ensuring client satisfaction through stellar customer service, effective communication with all levels of hospital staff, and follow-through on action items impacting client and patient satisfaction. The position requires knowledge of finances, client relations, and training.

Requirements

Are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system
Are an expert in building and maintain strong customer / client relationships
Possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
Have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment
Can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management
Have experience effectively managing projects within agreed upon timelines
Are proficient with computers and other technology
Have experience with vendor and contract management, as well as union and contract negotiations
Have strong financial acumen and budget management experience
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years

Responsibilities

Have exceptional client service mentality and executive presence
Need to have knowledge of Sodexo systems
Be responsible for driving client and patient satisfaction scores
Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
Partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership
Effectively manages the Unit Operating System
Support an inclusive workforce