General Manager 3 (On-Site)

CC•Brooklyn, NY

2d•Onsite

About The Position

Responsible for the oversight of building staff (including office personnel such as AGM and other administrators), as well as the financial performance of a particular asset. This role involves managing the Assistant General Manager (AGM) and other site-specific administrative staff, overseeing and implementing site-specific operational policies and procedures to ensure maximum performance by all employees. The position is also responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts, such as continuous occupancy management and logistical coordination of move-ins/vacates/turnover. Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance. Oversees payroll and paid time off for site-employees, and monitors staff overtime. Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees. Oversight and follow-up on all violations issued by City, State and Federal agencies. Procures all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensures that spending is aligned with budget projections, and actively reviews and approves invoices. Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal. Oversees implementation and effectuation of all resident A/R collections + legal arrears process. Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable. Works with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise. Actively pursues tenant arrears and initiates non-payment proceedings. Oversees BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements. Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc. Oversees the coordination with Builders on construction and resident relocation, as applicable. Historical tracking and monitoring of monthly resident outreach notifications, working closely with social services, community affairs and community leader teams. Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement. Works closely with Development + L+M Builders teams as well as interfaces with related partners, stakeholders and ownerships groups. Responsible for enacting and enforcing organizational initiatives/SOPs. Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures. Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components. Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded. Manages the violation process until completion. Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled. Supports the leasing team on any/all renewal, lease termination and/or lease negotiations. Liaises with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed. Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.). Works closely and collaborates with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures. Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs. Manages retail/commercial operations pursuant to the lease agreements. Manages the unit turnover process - includes bid-leveling, estimating, and awarding process. Strategizes and logistically coordinates (operationalizes) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio. Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.). Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions. Conducts property inspections to verify work performed by maintenance staff and identify areas that may need additional attention. Ensures that staff are trained in all required applications and other tools required to perform their duties. Similarly, confirms that staff understand their roles and responsibilities and that they can achieve desired results. Attends Tenant Association meetings as necessary. Works closely with the security team on security-related initiatives.

Requirements

Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications
6+ years of experience in Property Management Operational role(s) at similar scale/scope properties with a college degree -or- 7+ years of experience in direct GM role at similar scale/scope properties without a college degree
Proficient in Microsoft Office applications
Proficiency in Yardi required
Exemplary financial acumen surrounding Building Finance and PM-specific Financial Reporting
Exemplary understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.)
Must possess Affordable Housing and/or Market Rate experience – specific to the asset they are managing
Strong experience and background managing assets with shared expense allocations, CAM charge-backs and multi-entity expense management
Must have project management experience
Must display ability to complete tasks/projects on-time
Must display superior leadership and multi-tasking abilities
Ability to work with people and manage challenging administrative projects
Must possess exemplary customer service skills

Nice To Haves

RAM, ARM, AHM, LIHTC and CPM certifications
Knowledge of building system, preferred
Real Estate license, preferred

Responsibilities

Manages the Assistant General Manager (AGM) and other site-specific administrative staff
Oversees and implements site-specific operational policies and procedures to ensure maximum performance by all employees
Responsible for the implementation of regulatory compliance efforts and leasing coordinated efforts (i.e., continuous occupancy management, logistical coordination of move-ins/vacates/turnover)
Supports and effectively manages on-site LIHTC and/or Section 8 administration and compliance
Oversees payroll and paid time off for site-employees, and monitor staff overtime
Plans, executes, and enforces site-specific operational policies and procedures to ensure maximum performance by all employees
Oversight and follow-up on all violations issued by City, State and Federal agencies
Procure all vendors, services and necessary materials transparently and in accordance with C&C policies and procedures, and ensure that spending is aligned with budget projections, and actively reviews and approves invoices
Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, which include uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal
Oversee implementation and effectuation of all resident A/R collections + legal arrears process
Oversight of rent collection and resident arrears outreach follows guidelines issued by NYCHA, as applicable
Work with counsel and other parties on tenant arrears, insurance matters and other legal issues as they arise
Actively pursue tenant arrears and initiates non-payment proceedings
Oversee BAEZ (mold survey & remediation) mitigation + reporting process as required by NYCHA reporting requirements
Closely monitors, and supervises staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
Oversees the coordination with Builders on construction and resident relocation, as applicable
Historical tracking and monitoring of monthly resident outreach notifications, working closely social services, community affairs and community leader teams
Responsible for preparing and submitting of NYCHA related reports no later than the 5th of each month as a NYCHA requirement
Work closely with Development + L+M Builders teams as well as interface with related partners, stakeholders and ownerships groups
Responsible for enacting and enforcing organizational initiatives/SOPs
Closely monitors performance of their direct reports and coordinates with HR on progressive disciplinary measures
Plays a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components
Oversees incident reporting efforts – ensuring that all parties (site-security, leadership, insurance and legal teams) are engaged, and details are properly recorded
Manages the violation process until completion
Oversees and ensures that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget-preparation are effectively handled
Supports the leasing team on any/all renewal, lease termination and/or lease negotiations
Liaise with Community Affairs to ensure resident feedback is incorporated into property operations and supports any/all L+M/C&C Community Affairs initiatives, with social services team/agencies to support the at-risk residential population and residents as needed
Maintains full accountability and plays a direct leadership role in supervising agency-specific regular inspections (i.e. REAC, MOR, API, etc.)
Works closely and collaborate with Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures
Manages all CAPEX projects – working closely with AM, builder’s group and RM on bidding/leveling and execution of contract docs
Manages retail/commercial operations pursuant to the lease agreements
Manages the unit turnover process - include bid-leveling, estimating, and awarding process
Strategizes and logistically coordinates (operationalize) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio
Engages and serves as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.)
Coordinates BBRI, OCAF, MU2M efforts – at times, directly handling the submissions
Conduct property inspections to verify work performed by maintenance staff and identify areas that may need additional attention
Ensure that staff are trained in all required applications and other tools required to perform their duties
Confirm that staff understand their roles and responsibilities and that they can achieve desired results
Attend Tenant Association meetings as necessary
Works closely with security team on security-related initiatives