General Manager 2 - Valet Services

Sodexo•Fort Wayne, IN

12d•$56,270 - $72,820•Onsite

About The Position

Sodexo is seeking a General Manager 2 - Valet Services for Parkview Health System located in Fort Wayne, IN. The ideal leader should have guest services experience, strong communication skills and ability to oversee quality assurance for valet and shuttle services. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

Requirements

The ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
Proficiency with computers and other technology
Strong leadership skills and the ability to work independently to drive program compliance and reach project target dates of completion
Strong hospitality or customer service experience
Associate's Degree or equivalent experience
2 years Minimum Management Experience
2 years Minimum Functional Experience

Responsibilities

Have oversight of daily valet, shuttle, and concierge (Seasonal) operations
Achieve company and client financial targets and goals
Develop and maintain client and customer relationships
Ensure Sodexo standards are met to include compliance with company physical safety programs
Lead, coach, and develop a team of hourly valet attendants and shuttle drivers, providing ongoing feedback, performance management, and corrective action when needed
Create, manage, and publish weekly staffing schedules to ensure adequate coverage for peak patient volumes, special events, and emergency needs
Administer payroll for hourly employees, ensuring accurate timekeeping, compliance with labor laws
Utilize mobile and web‑based applications to monitor vehicle maintenance schedules, track shuttle fleet health, and ensure timely completion of inspections and repairs
Leverage technology platforms to track operational metrics such as vehicle retrieval times, wait times, shuttle route efficiency, and customer satisfaction scores
Oversee inventory of keys, radios, tablets, and other operational equipment; ensure proper usage and accountability
Respond promptly to escalated customer concerns, delivering professional, empathetic service recovery
Develop and implement SOPs for valet and shuttle operations, including emergency response procedures and customer service standards