General Manager 1
About The Position
The General Manager is the senior leader of the dining service department who is responsible for planning, organizing, directing, and overseeing all activities and systems in a department whose managed volume is between $1.51-3.5M annually. They are the top owner of the client for their assigned unit unless they report to an RDM. This is the senior leader of the unit who is responsible for planning, organizing, directing, and overseeing all activities and systems of a client. The General Manager ensures that Parkhurst standards of quality, service, and cleanliness are being met. This individual is responsible for budget development and compliance, revenue innovation, sanitation, safety, regulatory compliance, menu development, preparation and service food, and department staffing. This leader functions as the key liaison with the client and is expected to make changes as needed to improve services, increase efficiency, manage costs, and meet client requirements. This position monitors the dining operations to ensure exceptional culinary experiences for customers, clients, and guests. The General Manager is responsible for developing, coaching, and inspiring the management team to achieve department goals. This role also owns hourly recruiting and retention for their unit and partners with their DM or RDM on management staffing and retention.
Requirements
- 7+ years in professional food service, including 3+ years in a management role.
- Skilled in planning, organizing, and directing dining operations, ensuring Parkhurst Standards of quality, service, and cleanliness.
- Experience developing and managing budgets, tracking financial performance, meeting sales goals, and ensuring contract compliance.
- Proven ability to recruit, train, coach, and develop management and hourly staff to build strong, effective teams.
- Ability to develop meaningful relationships with clients and guests, proactively respond to needs, and enhance satisfaction and retention.
Nice To Haves
- Degree in Culinary, Hospitality Management, Business, or related field preferred.
Responsibilities
- Planning, organizing, directing, and overseeing all activities and systems in a department.
- Ensuring Parkhurst standards of quality, service, and cleanliness are met.
- Budget development and compliance.
- Revenue innovation.
- Sanitation, safety, and regulatory compliance.
- Menu development, preparation, and service of food.
- Department staffing.
- Acting as the key liaison with the client and making changes to improve services, increase efficiency, manage costs, and meet client requirements.
- Monitoring dining operations to ensure exceptional culinary experiences.
- Developing, coaching, and inspiring the management team.
- Owning hourly recruiting and retention for their unit.
- Partnering with DM or RDM on management staffing and retention.
Benefits
- Medical, dental, vision, life insurance, and 401(k)
- Paid Time Off
- Access to Smile Universe training and internal promotion pathways
- Free meals during shift
- Monthly family meal
- 20% discount at all ENPHG brands
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
