General Liability Specialist

Dollar Tree•Chesapeake, VA

5d•$68,000 - $79,000•Onsite

About The Position

As a General Liability Specialist at Dollar Tree, you'll provide strategic oversight of the organization's general liability claims program, including Third-Party Administrator (TPA) performance, litigation management, and claim cost containment. In this role, you'll collaborate with internal business partners, TPAs, defense counsel, and other stakeholders to drive effective claim outcomes, minimize organizational risk, and support the company's broader risk management objectives.

Requirements

Bachelor's degree preferred.
Three or more years of experience in general liability claims, risk management, and Third-Party Administrator (TPA) oversight.
Strong knowledge of liability investigations, claims administration, litigation management, and claim resolution strategies.
Experience reviewing claim reserves, litigation strategies, and settlement recommendations.
Strong analytical and problem-solving skills with the ability to interpret claims data and identify trends.
Excellent written and verbal communication skills.
Strong relationship management and vendor management skills.
Ability to collaborate effectively with internal business partners, TPAs, legal counsel, and external stakeholders.

Nice To Haves

Experience managing complex general liability claims in a retail or multi-location environment.
Experience working with self-insured or high-volume claims programs.
Knowledge of insurance, risk financing, and loss prevention principles.

Responsibilities

Manage general liability claims from initial reporting through final resolution.
Review claim investigations, liability assessments, reserve adequacy, and resolution strategies to ensure effective claim handling.
Evaluate settlement recommendations and litigation plans to support timely and cost-effective claim resolution.
Monitor significant claims and exposures to ensure alignment with organizational objectives and risk management strategies.
Oversee Third-Party Administrator (TPA) performance by conducting claim reviews and monitoring compliance with established service expectations.
Partner with TPAs and defense counsel to develop litigation strategies and manage claim outcomes.
Foster productive relationships with external vendors to ensure consistent, high-quality claims administration and service delivery.
Analyze claim trends, loss drivers, and financial performance to identify opportunities for risk reduction and improved claims outcomes.
Review claim reserves and financial exposures to ensure appropriate reserve adequacy and reporting accuracy.
Prepare and communicate claim status updates, significant exposures, and trend analyses to leadership and key stakeholders.
Support data-driven decision-making through reporting and analysis of claims performance.
Partner with internal stakeholders to support enterprise risk management initiatives.
Identify opportunities to improve claims processes, reduce organizational risk, and enhance operational efficiency.
Support cross-functional initiatives focused on claim prevention, loss mitigation, and continuous improvement.
Complete additional projects and assignments as needed.