General Liability Claims Specialist II (Dedicated Account)

Zurich Insurance Group•Addison, IL

9d•Hybrid

About The Position

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) litigated files within our dedicated team for one of our largest customers! If you're passionate about resolving complex issues, collaborating with sharp legal and business minds, and delivering outstanding service to clients, this role could be the next exciting step in your career. The selected candidate should be able to report on a hybrid work schedule to one of these Zurich offices: Addison, TX; and Rocky Hill, CT.

Requirements

Bachelor’s Degree and 3+ years of experience in Claims or Insurance OR Zurich Certified Insurance Apprentice, including an associate degree, with 3+ years of experience in Claims or Insurance OR Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets, and products
Proficiency in Microsoft Office

Nice To Haves

5+ years of experience handling Commercial General Liability (CGL) claims, including comprehensive investigation, coverage analysis, liability determination, and claim resolution.
3+ years of litigation management experience, overseeing attorney-represented claims, coordinating defense strategies, managing litigation budgets, and driving claims through resolution.
5+ years of experience handling Property Damage (PD) and Bodily Injury (BI) claims, ranging from routine matters to complex, high-exposure losses.
Carrier-side claims experience, with a strong understanding of insurance operations, policy interpretation, regulatory compliance, and customer-focused claims management.
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem-solving skills
Excellent time management, prioritization, and multi-tasking abilities
Experience in team collaboration and building cross-functional relationships
Proficiency in explaining complex financial and actuarial concepts
Ability to assess the scope and exposure of moderately complex claims
Expertise in the reserving process for indemnity and expenses
Capability to develop and execute negotiation strategies
Skill in identifying nuances in customer and business partner interactions
Proficiency in presenting claim resolution information to stakeholders

Responsibilities

Manage and resolve high-exposure, multi-party commercial general liability claims.
Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
Partner closely with internal and external counsel, underwriters, and risk professionals.
Provide clear, timely communication to customers and stakeholders throughout the claim process.
Ensure claims are handled in accordance with regulatory standards and company protocols.
Own your claims portfolio while contributing to Zurich’s commitment to industry leadership and customer trust.