General Liability Claims Specialist I (Dedicated Account)

Zurich Insurance Group•Atlanta, GA

4d•Hybrid

About The Position

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) files within our dedicated team for one of our largest customers! This exciting opportunity is available in one of the following locations: Rocky Hill, CT, Schaumburg, IL, Maitland, FL, Addison, TX or Atlanta, GA. With moderate direction, this position handles multi-party CGL claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service. At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Requirements

Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area OR Zurich Certified Insurance Apprentice, including an associate degree and 2 or more years of experience in Claims or Insurance area OR Completion of Zurich Claims Training Program and 1 or more years of experience in the Claims or Insurance area OR High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets, and products
Microsoft Office experience

Nice To Haves

3+ years of experience handling Commercial General Liability claims including comprehensive investigation, coverage analysis, liability determination, and claim resolution
3+ years of experience handling Property Damage and Bodily Injury claims
Carrier-side claims experience, with a strong understanding of insurance
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem-solving skills
Solid time management, prioritization, and multi-tasking skills
Experience collaborating in a team environment and building cross functional working relationships
Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of low to moderately complex claims.
Ability to identify subtleties in customer/client and/or business partner interactions.

Responsibilities

Handles multi-party CGL claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.
Conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable.
Determine the scope and low to moderate complex claims.
Develop and execute a negotiation strategy and plan for resolution.
Present information necessary to propose a claim resolution to stakeholders.