About The Position

At Gallagher Bassett, we are dedicated to helping people through challenging moments by assisting clients in navigating complexity, supporting recovery, and delivering impactful outcomes. We are a team of fast-paced fixers, empathetic experts, and outcomes drivers who care about doing the right thing and doing it well. In this role, you will play a vital part in helping businesses and individuals move forward with confidence, supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. This specific opportunity is for a Dedicated Big Box Retail Store Account and is a HYBRID role requiring at least two days a week in our Carrollton TX, Downers Grove IL, or St Peters MO office.

Requirements

  • High School Diploma.
  • Minimum of 5 years related claims experience.
  • Appropriate licensing and/or certification in all states in which claims are being handled.
  • Knowledge of accepted industry standards and practices.
  • Computer experience with related claims and business software.
  • Must be willing to obtain all licenses (TX, FL, NY, HI, RI and reciprocals) within the specified timeframe.

Nice To Haves

  • Bachelor's Degree.

Responsibilities

  • Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
  • Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
  • Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process.
  • Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
  • Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.
  • Investigate, evaluate, and resolve complex GL claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
  • Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
  • Think critically, solve problems, plan, and prioritize activities to optimally serve clients.

Benefits

  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave
  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
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