General Liability Adjuster

Ingles Markets, Inc.•Black Mountain, NC

19h

About The Position

The General Liability Adjuster is responsible for handling claims involving store customers and other non-employees. They will provide quality customer service by expediting the handling of general liability, and property damage claims through investigations, evaluations, and negotiations.

Requirements

High School Diploma or equivalent required.
Working understanding of Claim Management Systems.
Excellent skills with Microsoft Office applications.
Able to operate various types of office equipment.
Excellent interpersonal and communication skills, both written and verbal.
Able to adapt quickly in a dynamic work environment.
Moderate-to-high stress tolerance.

Nice To Haves

Bachelor's Degree in a business-related field
2+ years of general liability claim handling experience
North Carolina state-issued adjusters license, preferred. If not licensed, new hire must obtain NC license within 6 months of start date, company paid.

Responsibilities

Ensure general liability claims are resolved quickly and fairly.
Provide prompt service to customers with potential claims.
Conduct liability investigations and make determinations consistent with state laws and precedents.
Maintain reserves which properly represent liabilities.
Conduct thorough investigations to drive optimal outcomes of claims.
Review store video, witness statements, safety inspections to document proper liability investigation.
Attend to inquiries, both written and verbal, within statutory requirements.
Attend legal mediations and trials.
Work closely with claimant attorneys and defense counsel to manage litigation.
Respond to all correspondence in a timely manner.
Evaluate all damages proven and supporting documentation to substantiate claims.
Track time frames and set diaries as instructed or expected by claim handling guidelines.
Negotiate settlements with claimants and issue checks for settlement payments and expenses.
Secure settlement documentation including releases.
Perform all other duties as assigned.