General Ledger Support Specialist

Paychex•City of Rochester, NY

7d•Onsite

About The Position

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Requirements

H.S. Diploma - Required
Experience as a Paychex Sr. Payroll Specialist.
2 years of experience in Small business accounting utilizing accounting software to perform tasks such as payroll, balancing bank statements, budgeting, and monitoring cash flow.

Nice To Haves

Customer Service - Preferred
Editing - Preferred
Budgeting - Preferred
Microsoft Excel - Preferred
Troubleshooting (Problem Solving) - Preferred
General Ledger - Preferred
Accounting - Preferred
Paychex - Preferred
Outbound Calls - Preferred
Accounting Software - Preferred
Inbound Calls - Preferred
Sage 50 (Accounting Software) - Preferred
Balancing (Ledger/Billing) - Preferred
Bank Statements - Preferred
Small Business Accounting - Preferred

Responsibilities

Supports the General Ledger Reporting Service by fielding inbound calls and making outbound calls to clients and CPAs. May also distribute product information internally to Paychex users. Meets goals for telephone and e-mail response time to ensure quality customer service.
Maintains knowledge of payroll and all ancillary products and services in order to assist branch personnel with general ledger and accounting issues.
Assists clients and CPAs with entry of new client information into the General Ledger Reporting Service to ensure accuracy.
Provides technical expertise regarding internet practices and PC functions in order to assist clients and CPAs with PC-related procedures, including file download, editing files, and import/export functions.
Supports clients and CPAs on accounting software such as QuickBooks, Peachtree, Creative Solutions, and Datafaction to assist with import/export, making/deleting transactions, adding to/changing charts of accounts, and other troubleshooting. Proficient in all other supported third-party accounting software packages and Microsoft Excel in order to support clients.
Utilizes familiar accounting terminology when speaking with accountants, but is also able to interpret the needs of clients with limited accounting knowledge to ensure that appropriate level of customer service is provided.
Manually creates accounting data for clients and CPAs when the system is unavailable to ensure timely receipt of information.
Develops, implements, maintains, and administers training programs for all new and current employees to optimize level of effectiveness and ability.
Logs phone calls and email in order to build and maintain a database of client and CPA interactions.
You will be required to work mandatory overtime during peak seasons to meet the demands of the business.