General Clerk

Frederick County Local Government • Winchester, VA

1d • Onsite

About The Position

Join our team and play a vital role in supporting the daily operations of the Commissioner's Office! This position performs a variety of skilled administrative and office support duties that are essential to the efficient functioning of the office. The successful candidate will assist with a wide range of responsibilities, interact with the public, and contribute to delivering excellent customer service.

Requirements

• Must have a high school diploma or GED.
• Basic understanding of relevant principles and terminology, with the ability to resolve simple problems.
• Strong computer skills (AS400 preferred), math skills, and ability to use standard office equipment.
• Excellent customer service skills, including professional telephone etiquette.
• Ability to maintain confidentiality at all times.
• Ability to build and maintain effective working relationships with co-workers, County staff, and the public.
• Strong communication skills, both oral and written, with good listening skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills with attention to accuracy and detail.
• Demonstrates initiative, dependability, flexibility, and a positive attitude.

Nice To Haves

• Prior office-setting experience or experience working with customers preferred.
• Prior experience with AS400 is preferred.

Responsibilities

• Greet members of the public (taxpayers, visitors, and other County personnel) upon arrival, identify their needs, and provide assistance or direct them to the appropriate staff member.
• Collect, sort, and process all incoming and outgoing mail for the Commissioner of the Revenue’s Office.
• Assist with preparing and completing mass mailings, including machine- or hand-stuffing envelopes.
• Answer incoming telephone calls, provide information when appropriate, and transfer calls to the correct staff or department.
• Monitor the Commissioner of the Revenue and Business Division voicemail systems daily, responding to or forwarding messages as needed.
• Support the Business Division by assisting applicants with general inquiries, required forms, step-by-step process guidance, and filing or renewal requirements.
• Assist the Personal Property Division by helping residents and taxpayers with information requests, account updates, and filing submissions.
• Assist all divisions with generating barcode labels, affixing them to documents, and scanning materials into the document management system.
• Monitor office supply levels, process staff supply requests, and handle ordering and receipt of office supplies.
• Performs other related duties as assigned.

Benefits

• Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED