General Clerk

SGI Global•Minneapolis, MN

4d•Onsite

About The Position

SGI is seeking a General Clerk to provide front desk support services at the USDA Animal and Plant Health Inspection Service (APHIS) office in Minneapolis, Minnesota. The General Clerk will serve as the first point of contact for visitors, onsite staff, and USDA personnel. Responsibilities include managing visitor access, coordinating communications, supporting office operations, and maintaining a professional front desk environment. The position supports daily administrative operations at the USDA APHIS facility and provides customer service to visitors and staff. Position is contingent upon award

Requirements

U.S. Citizen with the ability to obtain adjudication for the required background investigation
Ability to follow specific, detailed instructions
Skill in the use of office equipment such as phones and computers
Ability to communicate verbally and in writing
Physical ability to lift packages weighing 25 pounds or less
Contract personnel must be able to successfully complete and maintain any required background investigation prior to performing work under the contract.

Responsibilities

Serve as the primary front desk point of contact for visitors, onsite staff, and USDA personnel
Screen visitors and guests by verifying USDA badge identification or reviewing government-provided lists of expected guests before granting office access
Welcome visitors and provide clear verbal communication when directing guests to the appropriate department, meeting, or conference room
Maintain visitor accountability by ensuring guests sign in and sign out and by issuing and tracking visitor passes
Issue and track elevator cards
Contact USDA personnel to notify them of guest arrivals and coordinate access
Answer and route front desk phone calls to appropriate USDA personnel
Monitor the Minneapolis Facilities email box and route messages to the appropriate Board of Director (BOD) member
Retrieve packages or boxes left outside the front office doors and sign for packages if mailroom staff are unavailable
Assign lockers to staff, reset locker codes, and replace locker batteries as needed
Maintain the front desk area to ensure it remains organized and professional
Update Minneapolis email addresses and phone listings as necessary
Coordinate meeting room reservations and room configurations as needed
Restock mailroom supplies monthly and replenish wipes in open office areas as needed
Provide quarterly supply lists to the BOD for replenishing supply cabinets
Ensure emergency binders are updated quarterly
Forward building-wide email events to the Minneapolis email group as needed
Update digital signage displays as needed
Initiate the InformaCast announcement system in case of an emergency
Replace presidential portraits at the front desk as needed
Use a government-furnished laptop in accordance with federal information technology rules to review and respond to email inquiries