General Clerk II

ServiceSource, Inc • Washington, DC

4d • Onsite

About The Position

ServiceSource is a champion for people with disabilities and a qualified nonprofit agency operating within the AbilityOne program. This role provides support to Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. ServiceSource hires persons with significant disabilities, and for the majority of direct labor positions, will obtain documentation of a significant disability as per the JWOD Act. The salary for this position is $21.96 hourly.

Requirements

• High school diploma or General Educational Development required.
• One year experience in related field preferred.
• Ability to perform routine tasks on various classes of mail.
• Ability to work on repetitive tasks for long periods of time with minimal supervision.
• Ability to type.
• Proficient in the use of 10 key number pad on computer keyboard.
• Good reading and writing skills.
• Excellent verbal communication skills.
• Ability to interpret instructions furnished in written, oral, diagram or schedule form.
• Ability to operate computer using Microsoft Office.

Responsibilities

• Interface with Passport applicants at Agency/Center information and will-call counters.
• At the Information station, ensure appointment is scheduled; review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
• Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information.
• Copy customer identification.
• At the will call station, distribute passports to the correct applicant, comparing customer to passport image or accepting proper documents and identification for third party pick up.
• Perform data entry.
• Operate various equipment for high-speed scanning, image review, book print, quality control, mail out and metering mail.
• When operating a four-printer pod, prints passports at a rate of 50 to 65 passports per hour and reviews printed books for data accuracy and product quality.
• Review passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. Passport.
• Use TDIS and determine quality and correctness of prepared Passports, maintain issued applications in an orderly and traceable fashion, ensure Passport chips are activated, accurately scan images into DOS data systems.
• Perform searches as requested for customer applications and use troubleshooting skills in connection with information given by the TDIS inquiry screens; contact customers by phone for verification of mailing address and/or data information.
• Generate a credit card payment from the applicant and distributing completed batches to the cashier’s office.
• Verify all completed transactions and run designated reports.
• Troubleshoot information retrieved from the computer screen and manually searching to locate applications and documents within the Passport process.
• Update text in appropriate TDIS screen.
• Update Passport application information from the computer system.
• Serve as customer interface in providing Passport information to customers (public, acceptance facilities, town clerks, law enforcement, applicants, other Government agencies, postal service, couriers, lock box vendors).
• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
• Assist with various special projects as requested by the Government.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED