Hub Navigator

FPHNY Recruitment Team • New York, NY

4d • Hybrid

About The Position

The Bureau of Maternal, Infant and Reproductive Health is seeking a Gender-Affirming Care Access Hub Navigator to connect callers and chatters in New York City with gender-affirming care information, medical providers, and other service providers. The Navigator works under the direction of the Deputy Director of the Abortion Access Hub and supports people in identifying care and related service needs, assessing barriers, and accessing appropriate resources through an agency-approved resource list. The role requires empathy, accuracy, efficiency, self-motivation, and intellectual curiosity, along with experience in relevant settings and relationships with organizations and youth-serving professionals.

The Health Department is developing a navigation Hub to connect people with information, services, and gender-affirming care in New York City. The position supports access to care and related assistance, including help with insurance, financial resources, legal or practical needs, and other referrals. The schedule is Monday through Friday, 9 a.m. to 5 p.m., 35 hours per week. The work environment is office/remote, with a partial telework schedule possible after completion of the probationary period. The position is based at 125 Worth Street, New York, NY, and pays $52,764.

Requirements

• High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties, or equivalent education and/or experience.
• Commitment to sexual and reproductive rights and gender justice.
• Understanding of the experiences, issues, and needs of the TGNCNB community.
• Excellent computer skills, including proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
• Strong research, written communication, and interpersonal communication skills.
• Detail-oriented, with the ability to work independently and collaboratively.
• Employment is contingent upon successful completion of a background check.
• Must live in the New York tri-state area (NY, NJ, or CT) to be considered.

Nice To Haves

• Experience working in relevant settings and relationships with organizations and youth-serving professionals.
• Lived experience accessing gender-affirming care.

Responsibilities

• Answer telephone calls and chats from people in New York City seeking information or referrals for gender-affirming care, and conduct brief scripted interviews and needs assessments.
• Assess care needs based on preferred location, date and time availability, and insurance status.
• Determine whether callers need referrals to other organizations or additional support to access care.
• Provide a warm handoff to a provider or offer support services based on identified needs.
• Reinforce that gender-affirming care is available in New York City.
• Connect callers with gender-affirming care providers, insurance and financial assistance resources, and other resources using an agency-approved resource list.
• Communicate professionally and empathetically.
• Collect and record information in the data system.
• Follow approved scripts and protocols.
• Maintain daily communication with the supervisor, as assigned.
• Obtain telephone consent for warm handoffs to other organizations offering services.
• Protect and maintain individuals’ privacy and confidentiality.

Benefits

• Public Service Loan Forgiveness (PSLF)-eligible employer.
• Generous paid time off policy.
• Medical, dental, and life insurance with low or no employee contribution.
• Retirement savings plan with generous employer contribution.
• Flexible spending medical and commuter benefits plan.
• Meaningful work at an organization striving to advance health equity and social justice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED