Access Resource Manager

FPHNY Recruitment Team • New York, NY

4d • Hybrid

About The Position

The Gender Affirming Care Access Resource Manager is part of a team responsible for citywide efforts to promote and protect access to gender affirming care. Reporting to the Deputy Director of Provider Partnerships, the Resource Manager builds relationships with public and private agencies that provide clinical and non-clinical services to people seeking gender affirming care, including legal advocacy, identity-document assistance, and community supports.

The role supports New York City’s confidential gender affirming care call and text referral line. It coordinates with community and nonprofit partners to assess their interest and capacity to join the referral network, document their clinical and navigation processes, identify resource gaps, and help ensure that New Yorkers have multiple ways to find information and support. The position is hybrid, with three days in the office and two days remote, and is scheduled Monday through Friday, 9 a.m. to 5 p.m., for 35 hours per week.

Requirements

• Baccalaureate degree from an accredited college.
• At least two years of experience in provider or community engagement activities related to the described duties.
• Understanding of the experiences, issues, and needs of the TGNCNB community.
• Excellent computer skills, including proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
• Strong written and interpersonal communication skills.
• Detail-oriented, with the ability to work independently and collaboratively.
• Employment is contingent upon successful completion of a background check.
• Must live in the New York City Tri-state area (New York, New Jersey, or Connecticut).

Nice To Haves

• Commitment to sexual and reproductive rights and gender justice.
• Knowledge of community-based, local TGNBNC stakeholders in New York City.

Responsibilities

• Identify and coordinate with prospective clinical and non-clinical partners to introduce the referral line, assess their interest and capacity to join its network, and document their clinical and navigation processes.
• Create and maintain an up-to-date list of resources.
• Work with partners to identify gaps in needed community resources.
• Meet with partners every two to three months to coordinate and communicate about clinical and navigation protocols and share feedback from GAC navigators.
• Coordinate virtual meetings for partners to communicate relevant local, state, or federal updates and resources.
• Conduct in-person visits to new, current, and prospective partners.
• Participate in recurring internal and interagency meetings on GAC access initiatives and collaborate across bureaus and divisions to coordinate citywide efforts.
• Promote the GAC referral line to local organizations, community partners, and educational institutions, together with Health Department colleagues.
• Assist with distributing marketing materials to partners and stakeholders to increase the referral line’s visibility and promote destigmatizing conversations about gender affirming care.
• Assist in preparing presentations and other written materials for internal and external audiences.
• Perform other duties as assigned to support the department’s and organization’s goals and mission.

Benefits

• Public Service Loan Forgiveness (PSLF)-eligible employer.
• Generous paid time off policy.
• Medical, dental, and life insurance with low or no employee contribution.
• Retirement savings plan with generous employer contribution.
• Flexible spending medical and commuter benefits plan.
• Meaningful work at an organization striving to advance health equity and social justice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level