GenAI Strategy & Transformation Change Management Officer

Morgan Stanley•New York, NY

About The Position

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Technology Leadership & Strategy position at the Vice President level, which is part of the job family responsible for driving innovation, developing technology roadmaps, and providing vision and strategic direction to align technology initiatives with long-term business objectives, fostering a culture of excellence, growth and transformation across the organization. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. The Strategy and Transformation team at Morgan Stanley is a dynamic and innovative organization that serves as a center of AI enablement for the firm. The team is responsible for deploying advanced systems that utilize generative artificial intelligence to optimize business processes. The team oversees governance and control measures to ensure the ethical and responsible use of AI technologies. The team is committed to fostering a culture of continuous learning and providing education on AI technologies to other departments within the company. We are seeking an innovative change management professional to join our Strategy and Transformation team. As a key driver of our awareness and education programs, you will play a crucial role in promoting AI literacy across the Firm. This position offers the opportunity to collaborate with cross-functional teams, oversee program milestones, and contribute to the growth of AI understanding and adoption. This role partners closely with GenAI governance, Risk, HR, and Technology to ensure alignment between policy, solutions, and employee behavior.

Requirements

Proven experience in designing and implementing large-scale training programs, with the ability to create engaging content tailored to various learning styles and professional levels.
Significant experience leading change management, transformation, or learning initiatives with the ability to strategize and implement change initiatives across a diverse workforce.
Experience working with or supporting GenAI or advanced technology enablement programs. Maintain awareness of technological advancements and integrate new knowledge into training programs.
Strong writing and content creation skills, with the ability to produce and/or edit clear, informative, and engaging training materials. Experience in managing content development teams or working closely with subject matter experts to ensure accuracy and relevance of training content.
Strong leadership and relationship management skills to engage with and influence key stakeholders. Ability to articulate strategic goals and outcomes and negotiate effectively to align diverse groups with the organization's GenAI objectives.
Skills in data analysis and reporting, with excellent written and verbal communication skills; experience producing executive-level materials.
Knowledge of the AI governance and regulatory landscape.
Ability to thrive in a face-paced, dynamic environment and adapt quickly to changing priorities and requirements. Strong analytical and problem-solving skills

Nice To Haves

Experience operating in highly regulated industries, such as financial services, is a plus.

Responsibilities

Assess learning and business needs related to GenAI.
Translate complex GenAI concepts, risks, and capabilities into accessible, relevant learning experiences through a mix of curation, content authoring, aggregation of information, and AI first solutions.
Design and implement learning tailored to different roles and businesses through collaboration with cross functional teams, ensuring employees are equipped to utilize GenAI tools effectively.
Keep abreast of GenAI advancements and change management trends to update and optimize learning and adoption.
Drive adoption of GenAI tools and capabilities through structured change approaches, targeted engagement, and sustained learning reinforcement.
Collaborate with business leads and end users to identify barriers to adoption and implement targeted engagement initiatives.
Provide day to day operational leadership for GenAI communications and advise business partners as needed on communications, ensuring consistency, quality, and momentum.
Manage an ongoing change management network including onboarding new members, regular communications, live session logistics, and regular program support.
Gather data and track metrics to assess the impact of education and engagement efforts on employee literacy and adoption.
Provide actionable insights and recommendations for future projects based on program experiences, training and adoption data, and partner and learner feedback.
Execute program reporting and create presentations for program value proposition, status, and impact.
Develop engaging and informative content for the AI literacy program, ensuring it is relevant, up-to-date, and accessible to all employees.
Partner with our corporate communications teams to develop, own, and execute internal communication plans to keep the organization informed about training opportunities, upcoming events, and other relevant updates.
Advise on communication best practices and unify messaging across platforms and services.
Ensure training initiatives comply with company policies, regulatory requirements, and ethical guidelines.
Manage key stakeholder relationships and communicate strategic goals and outcomes of the program.

Benefits

Ample opportunity to move about the business for those who show passion and grit in their work.
Attractive and comprehensive employee benefits and perks in the industry.

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