Geek Squad Agent (Retail Store)

Best Buy • Gurnee, IL

5d • $16 - $20 • Onsite

About The Position

As a Geek Squad Agent, you’ll be the first point of contact for customers seeking technology support, knowledge, and solutions for computers and other devices at a local Best Buy store. Best Buy provides training and resources to help you assess customer needs, perform basic services, and partner with other agents on more complex repairs.

Requirements

• At least 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise them on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, based on eligibility.
• Paid time off for full-time and part-time employees, subject to eligibility and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed