Geek Squad Agent (Retail Store)

Best Buy • Lakeland, FL

12d • Onsite

About The Position

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at a local Best Buy store. Best Buy provides training and resources to help you assess customers’ needs, perform basic services and partner with other agents on more complex repairs. The role may suit someone whom family and friends turn to with technology questions.

Best Buy describes its purpose as enriching lives through technology by humanizing and personalizing technology solutions for every stage of life, in stores, online and in customers’ homes. The company says its culture is built on supporting and valuing employees and providing a workplace where they can bring their authentic selves.

Requirements

• At least 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Nice To Haves

• Passion for technology and a desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and advise whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, based on eligibility and applicable circumstances and regulations.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO) for full-time and part-time employees, subject to factors including work location, employment status, salary or hourly status, and years of service.
• Certain roles may be eligible for incentive pay, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed