Geek Squad Agent (Retail Store)

Best Buy • Bristol, TN

1d • Onsite

About The Position

As a Geek Squad Agent, you are the first point of contact for customers seeking technology support, knowledge, and solutions for computers and other devices at a Best Buy store. Best Buy provides training and resources to help you assess customer needs, perform basic services, and partner with other agents on more complex repairs. The role may suit someone whom family and friends often ask for technology advice.

Requirements

• At least 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• Passion for technology and a desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise them on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through certified training courses.
• Communicate clearly and partner with fellow agents.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources based on eligibility.
• Paid time off for full-time and part-time employees, subject to location, employment status, salary or hourly status, and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed