Geek Squad Agent (Retail Store)

Best Buy • East Peoria, IL

7d • Onsite

About The Position

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at a local Best Buy store. Best Buy provides training and resources to help you assess customers’ needs, perform basic services, and partner with other agents on more complex repairs. The role is suited to someone who enjoys answering technology questions and helping people solve problems.

Best Buy is committed to helping employees thrive at work and at home, with benefits intended to support overall well-being. As part of the Best Buy team, you’ll help fulfill its purpose of enriching lives through technology by humanizing and personalizing technology solutions in stores, online and in customers’ homes. The company describes its culture as supportive and inclusive of employees’ authentic selves. Best Buy is an equal opportunity employer.

Requirements

• At least 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Nice To Haves

• Passion for technology and desire to solve problems.
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Benefits

• Competitive pay.
• Employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility and applicable circumstances.
• Paid time off (vacation or PTO), subject to work location, employment status, salary or hourly status, and years of continued or bridged service.
• Some roles may be eligible for incentive pay, depending on market norms and plan eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed