Project Employee, GDC Support Engineer Tier I

National Basketball Association (NBA)•Secaucus, NJ

4d•Hybrid

About The Position

The Project Employee, GDC Support Engineer will manage core functions at the Game Distribution Center in Secaucus, NJ, and remote/cloud productions, focusing on production, transport, and service workflows. This role requires expertise in multimedia infrastructure, live streaming, and media systems, including video, audio, IP, and non-linear devices. The engineer will troubleshoot issues during live events, manage systems supporting Direct-to-Consumer content, and have a strong background in broadcast systems and IP equipment. The individual will be part of the Systems Engineering & Support group, handling live event services, problem tickets, and escalations with a focus on customer experience.

Requirements

College degree in Communications/Engineering or related field required. In lieu, a college degree significant field experience will be considered.
2+ years of broadcast media or IT experience.
2+ years of IP-based video streaming development experience (or equivalent).
2+ years of experience with supporting live broadcasts and live productions.
Basic understanding of broadcast media standards, workflow, and technologies used for routing, switching, encoding, and audio processing.
Familiarity with core routing and switching, including basic configuration and troubleshooting.
Knowledge of IP Networking Protocols like IGMPv2/v3.
Awareness of SMPTE standards for video production, such as ST-292M, ST-424M, ST-2110, and others.
Ability to work independently and think creatively to solve problems.
Excellent verbal and written communication abilities.

Nice To Haves

The ideal candidate will have a strong technical background in broadcast production, as well as excellent leadership and communication skills.
They should be able to work well under pressure and have a keen eye for detail.

Responsibilities

Work with Production & Broadcast Operations to support game productions.
Maintain and support server-based digital video and audio control systems, graphics, editing systems, and automation systems, ensuring smooth on-air operations.
Assist with troubleshooting and managing broadcast systems and IP/network-connected equipment, such as production routers, multi-viewers, switchers, IP codecs, and Layer 2/3 network switches.
Work closely with Remote Arena Engineers, Production, IT, Operations, and Vendors to provide support.
Help maintain live environment for the Game Distribution Center, both on-premises and cloud-based services.
Provide troubleshooting support for operational issues, helping maintain uptime and performance.
Flexibility to work various shifts in a 24/7 production environment, including rotating off-hours support.