GCU Associate Counselor

Grand Canyon Education • Phoenix, AZ

5d • Onsite

About The Position

The GCU Associate Counselor (GAC) is an entry-level position within the GCU Graduate Development Program. This program is designed to provide recent GCU graduates with structured training, mentorship, and hands-on professional experience that develop future leaders in higher education, customer service, enrollment management, and student success. The GCU Associate Counselor serves as a primary point of contact for prospective and newly enrolled students, guiding them through the admissions process and supporting their transition into the university community. This role offers an excellent opportunity for individuals seeking to gain valuable professional experience while developing leadership and business skills in a mission-driven environment.

Requirements

• Bachelor’s Degree from Grand Canyon University acquired within the last two years
• Demonstrated interest in professional development and career growth
• Cannot be delinquent or in default on a federal student loan as verified in your credit report. If in a rehabilitation program, your credit report must reflect that you are current, not delinquent, on your payments.
• Must pass pre-employment background investigations.

Nice To Haves

• Previous internship, campus leadership, volunteer, customer service, sales or related experience is preferred
• Prefer experience in higher education and/or a learning environment which involved daily interaction with students.

Responsibilities

• Contacts inquiring online prospects via the telephone in a timely manner, informing them about the University and its programs
• Provides necessary steps for prospective to receive a pre-evaluation
• Represents GCU as an educated advisor, familiar with higher education and assists students through the various steps as part of their decision-making process
• Shares knowledge of University processes and procedures for admission, transfer credit evaluation, etc.
• Stays up to date on policy and procedural changes, incorporating those changes into daily operations as established by the University’s Employee Development department and Management
• Determines if the University has a program that will meet the prospect’s needs by listening, probing, recognizing and considering the needs of the prospect and GCU’s degrees
• Appropriately guides each prospect to a program that will meet the prospect’s needs and answers any questions they may have about program requirements, transfer credits, admission guidelines, etc.
• Participates in ongoing mentorship programs and leadership preparation courses
• Communicates GCU’s values, benefits and differentiating features to prospects in a professional and academically-oriented manner
• Discusses payment options and answers questions to help the student make an informed decision about how to pay for school
• Serves as the primary point of contact to a student who is interested in applying to the University
• Accurately shares university expectations to ensure the long-term success of enrolled students
• Communicates and helps students use the services GCU provides to help them progress through the program
• Maintains professional demeanor with all internal and external stakeholders, communicating appropriately with all parties
• Monitors student activity in the classroom and other established benchmarks to ensure academic progression
• Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
• Adheres to all regulatory compliance guidelines, such as FERPA and DNC requirements
• Proficient in MS Office Suite

Benefits

• 100% tuition-free education for employees through the Master's degree program level
• 75% coverage at the Doctorate degree program level for employees
• Generous tuition benefits for employee's spouse, children and dependents
• Affordable rent opportunities in available dorm space
• Live on campus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level