GCS Instrument Support Service Technician I
About The Position
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. As a member of the Global Customer Support (GCS) Instrument Support team, this person is responsible for the maintenance, troubleshooting, repairs, installation, and technical support of all released internal instrumentation. This includes any and all peripherals that come with the instrumentation. Individual understands implications of the work and makes recommendations for solutions as well as assist in determining methods and procedures on new assignments. It is the individual's responsibility to maintain positive and effective working relationships with all stakeholders. As part of an R&D organization, the individual is held to demanding timelines and different request types depending on the studies being performed.
Requirements
- High School Diploma and 2 years of technical school or equivalent military training or equivalent work experience
- Successful training or certification as defined by RD Services Leadership and policy
- Knowledge of electronics, electro-mechanical systems, and information technology
- Knowledge of basic chemistry
- Ability to read and understand electrical, mechanical, assembly drawings, specifications and technical procedures.
- Ability to use test equipment such as digital voltmeters and precision weight scales.
- Ability to use hand tools such as screwdrivers, wrenches, nut-drivers, calipers and various other hand tools.
- Provides excellent customer service to all stakeholders. This includes building and maintaining strong relationships. Communicates efficiently and effectively with all stakeholders.
- Reporting and knowledge exchange of field relevant issues to/with GCS second level support.
- Works as an effective departmental or cross-functional team member.
- Works independently and with minimal supervision while adhering to Roche procedures and processes.
Responsibilities
- Performs scheduled preventative maintenance and other required maintenance on released instrumentation in the required timeframe.
- Diagnose and perform repairs on Roche released internal instruments at both internal and external sites.
- Installs new released instrumentation including all peripherals (I.e. PC, label printers, etc.). Assists with removal of decommissioned instrumentation and PCs.
- Perform calibrations on released instrumentation, when required.
- Works from written and verbal descriptions to perform testing, trouble-shooting, and repair functions.
- Ensures compliance of calibration for the different tools and systems maintained in the Research and Development laboratories. Ensures all required service documentation is completed and submitted as required.
- Monitors work to ensure quality, and continuously promote Quality First Time.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
- Relocation benefits are not available for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
