GCoE Operations Specialist

Gallagher•Las Vegas, NV

5h•Hybrid

About The Position

The Gallagher Center of Excellence is seeking Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for billing, renewals, policy and account requests, and more. They will possess at least one or more of the following skills: telephone and email customer service, retention, inbound call center experience.

Requirements

High school diploma and a minimum of 1 year of customer service experience.
Strong typing and basic computer skills.
Strong Organizational Skills: must be able to research and navigate customer service software to assist and address member’s concerns
Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner
Attention to Detail: ensures accuracy and maintains strong quality control procedures
Customer Service: must be able to provide exceptional customer service to members
Computer Proficiency: must have strong PC and typing skills
High Level of Self-motivation and ability to succeed
Time Management: Excellent punctuality is a must
High school diploma or equivalent required
Minimum 1 year customer service work experience in an inbound/outbound call center environment
Proficient PC skills (Word, Excel, Internet)
Ability to effectively represent and support a variety of consumer products utilizing superior communication skills
Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process
Ability to grow within a goal oriented, heavily measured environment
Ability to consistently meet the minimum established performance standards

Nice To Haves

Background in insurance industry preferred but not necessary

Responsibilities

Consistently maintain an above average on Quality Assurance monitoring scores
Consistently meet or exceed all Customer Service individual and departmental performance metric standards
Continuously improves key job competencies, product knowledge and attend continuous training classes
Provide complete and accurate information to all member inquires
Effectively and efficiently utilize the technical resources available

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program