GCO Tools & Technology Lead

WTW • Reno, NV

13d

About The Position

Acts as the operations liaison for technology across GCO, partnering with the HR and Finance Technology Leaders to support technology from an operational standpoint and maintain a clear view of the technology supporting GCO, including emerging technology. Maintains the consolidated GCO Technology Catalog and coordinates User Acceptance Testing for technology changes across GCO, working with Corporate Platforms and IT rather than replacing their systems, and bridges the AI Business Architects with Corporate Platforms and vendors. Scope spans GCO technology broadly, including the CaaS (contact-center-as-a-service) solution and telephony, alongside the enterprise AI assistant platform and its agent-development tooling.

Requirements

• Acts as the operations liaison for technology across GCO, partnering with the HR and Finance Technology Leaders to support technology from an operational standpoint
• Maintains the consolidated GCO Technology Catalog
• Coordinates User Acceptance Testing for technology changes across GCO
• Works with Corporate Platforms and IT rather than replacing their systems
• Bridges the AI Business Architects with Corporate Platforms and vendors
• Scope spans GCO technology broadly, including the CaaS (contact-center-as-a-service) solution and telephony, alongside the enterprise AI assistant platform and its agent-development tooling
• Define UAT standards, coordinate test cycles, set entry and exit criteria, and manage sign-off for technology changes
• Bring the CaaS solution and telephony into the catalog and the UAT layer, coordinating changes with the vendor and IT
• Own the approved AI toolset and the configuration and integration standards across platforms, including the enterprise AI assistant and agent-development tooling
• Receive standardized, build-ready packages from the Implementation architect and drive them to delivery with Corporate Platforms
• Safeguard data access and the technical Responsible-AI controls
• Supply platform quality and performance data for the maturity readout
• Coordinate release readiness, cutover, and the transition to post-launch support with Corporate Platforms and IT

Responsibilities

• Serve as the operations liaison for technology across GCO, partnering with the HR and Finance Technology Leaders to support technology from an operational standpoint
• Curate and maintain the GCO Technology Catalog (ownership, dependencies, integrations, and lifecycle status), drawing on existing IT and platform systems rather than replacing them
• Track and assess emerging technology relevant to GCO; partner with Process and Corporate Platforms on platform selection for emerging needs
• Act as the UAT layer across GCO: define UAT standards, coordinate test cycles, set entry and exit criteria, and manage sign-off for technology changes
• Bring the CaaS solution and telephony into the catalog and the UAT layer, coordinating changes with the vendor and IT
• Own the approved AI toolset and the configuration and integration standards across platforms, including the enterprise AI assistant and agent-development tooling
• Receive standardized, build-ready packages from the Implementation architect and drive them to delivery with Corporate Platforms
• Safeguard data access and the technical Responsible-AI controls; supply platform quality and performance data for the maturity readout
• Coordinate release readiness, cutover, and the transition to post-launch support with Corporate Platforms and IT

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed