GBCC Enrollment Services Specialist (FT)

Community College System of New Hampshire•Portsmouth, NH

About The Position

The GBCC Enrollment Services Specialist provides direct customer service to prospective and current students, families, and members of the public regarding admissions, registration, financial aid, and student accounts and payment policies. The position provides a welcoming environment and supports students who visit campus or contact the Welcome Center by phone or email. It reports to the Vice President of Student Success and Enrollment Management at Great Bay Community College. The specialist assists with admissions and registration inquiries, FAFSA and related forms, Federal Work-Study onboarding and hiring, student use of online tools, scholarship communications, and payment-plan outreach. The role uses Banner, MS Office, and other software and databases to process recruitment and enrollment activities, refers complex matters to appropriate resources, supports college events, and complies with applicable System, College, State, and Federal rules and regulations. Employment eligibility requires residency in a New England state. Offers are contingent upon successful completion of a background check.

Requirements

Associate’s degree from a recognized college; each additional year of approved formal education may substitute for one year of required work experience.
Two years of experience in business and/or education involving college admissions, marketing, promotion, sales that provides product or program information to others, and customer service. Each additional year of approved work experience may substitute for one year of required formal education.
Valid driver's license.
Knowledge of English, spelling, and arithmetic.
Knowledge of office record keeping and reporting.
Ability to gather, assemble, correlate, and analyze facts and identify existing or potential problems.
Ability to contribute to the development of sound operational procedures.
Ability to exercise sound judgment in appraising situations and making routine decisions.
Ability to follow specific instructions when gathering facts, data, or resources and organizing required information.
Ability to speak with prospective students and explain programs sponsored by the college or department.
Ability to present ideas clearly and effectively.
Ability to establish and maintain effective working relationships.
Willingness to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college.
Residency within a New England state is required for employment eligibility.
Successful completion of a background check is required for an offer of employment.

Nice To Haves

Strong organizational skills and written and oral communication skills.
Ability to collaborate effectively with individuals of diverse cultures.
Working knowledge of college or university operations and programs.
Ability to work autonomously and find innovative solutions to problems.

Responsibilities

Provide general assistance with admissions, registration, financial aid, billing policies, and tuition payment options to people visiting campus or contacting the Welcome Center by phone or email.
Provide a welcoming environment for students and guests and refer them to advising, student services, or other college services as needed.
Serve as the first point of contact for student financial aid inquiries, including handling inquiries sent to the college financial aid email account and dedicated voicemail.
Assist current and prospective students, on and off campus, with completing the FAFSA and other related or required forms.
Assist with onboarding students awarded Federal Work-Study and with the hiring process for Federal Work-Study students.
Advise students on using online tools such as SIS, email, online payment plans, FAFSA, Canvas, and TargetX.
Advise students, families, and the college community about applicable financial aid policies and procedures.
Assist the Bursar each semester with outreach to students who need to finalize payment plans, discuss financial aid needs or payment arrangements, or resolve financial holds.
Use Banner, MS Office, and other software tools and databases to process recruitment and enrollment activities and information.
Refer complex financial aid, admissions, student payment, or registration matters to appropriate CCSNH and college resources.
Communicate scholarship opportunities to the College community and assist with Open Houses, Orientations, Express Admissions, and other college events.
Maintain knowledge of administrative offices and college departments to provide appropriate advice and support to students.
Comply with System, College, State, and Federal rules and regulations.
Perform other duties as assigned.