Gateway Manager

JAS•Los Angeles, CA

1d•Onsite

About The Position

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The Air Gateway manual and defined Best Practices outline the expectations, requirements and standards of each Import and Export Gateway operation. The Gateway Manager is responsible to ensure that these policies are adhered to at all times.

Requirements

Strong knowledge of air freight forwarding and gateway operations.
Proven leadership and team development skills.
Ability to drive operational efficiency and process improvement.
Strong analytical, problem-solving, and decision-making abilities.
Effective communication and relationship-building skills.
Experience managing carrier performance and service execution.
Knowledge of budgeting, cost control, and financial management.
Proficiency with Microsoft Office Suite and transportation systems.
5-7 years of freight forwarding, transportation, or logistics experience.
4+ years of Gateway, HUB, or air freight consolidation operations experience.
4+ years of leadership or supervisory experience.
Knowledge of domestic and international transportation networks, routing, and cargo movement.
Experience negotiating carrier agreements and managing airline relationships.
Experience managing KPIs and driving operational performance.

Nice To Haves

Bachelor's degree in Business, Logistics, Supply Chain, Transportation, or related field preferred.
Equivalent combination of education and industry experience will be considered.

Responsibilities

Lead and manage all Air Gateway import and export operations in accordance with JAS policies, procedures, and established best practices.
Ensure the highest levels of service quality and operational performance are delivered to internal branch customers, overseas partners, and external stakeholders.
Develop and execute operational strategies to improve efficiency, productivity, and cost management within the gateway operation.
Oversee scheduled consolidation services and ensure timely, accurate movement of freight to domestic and international destinations.
Coordinate export consolidations and provide operational support and communication to U.S. stations and global network partners.
Build and maintain strong relationships with airlines, carriers, and service providers to support capacity requirements and service objectives.
Negotiate pricing, service agreements, and operational parameters with carriers to support gateway and organizational goals.
Monitor carrier performance and ensure service failures are promptly addressed, communicated, and documented.
Implement, maintain, and improve operational procedures, communication standards, and customer service processes.
Manage departmental budgets and support financial objectives through cost control and operational optimization.
Partner with Operations, Finance, Human Resources, and Compliance teams to effectively resolve operational, personnel, and administrative matters.
Ensure compliance with company policies, regulatory requirements, security protocols, and work instructions.
Analyze operational metrics and develop action plans to drive continuous improvement and performance excellence.
Perform additional duties and special projects as assigned.
Lead, coach, and develop gateway employees through performance management, mentoring, training, and career development initiatives.
Foster a collaborative, customer-focused, and results-driven culture while promoting teamwork, accountability, and continuous improvement.
Manage all aspects of employee lifecycle activities, including recruiting, onboarding, performance evaluations, employee relations, corrective actions, and succession planning in partnership with Human Resources.