Gateway Fleet Specialist

SpaceX•Redmond, WA

1d•Onsite

About The Position

Starlink is building the world’s largest fleet of satellite ground stations. These gateways are the critical link between our satellites and the global internet backbone, and their reliability directly determines the quality of service for millions of users. We are seeking fleet specialists to own the reliability, growth, and sustainment of our fleet of Gateway antennas and sites across a region of the world. This is a true owner-operator role, managing everything from technical troubleshooting and spare parts strategy to international logistics, contractor performance, and field execution. This role is ideal for someone who excels at building operational excellence in fast-moving and internationally complex environments. You must be equally comfortable managing heavy equipment deployments in remote locations as you are negotiating with customs authorities and coaching contractors toward higher performance standards.

Requirements

High school diploma or equivalency certificate
2+ years of experience operations, logistics, technical support, field service, data analytics, project management, or a similar role involving distributed assets

Nice To Haves

1+ years of experience in a customer support associate, technical support associate, quality specialist, process planner, business analyst, or leadership role
Hands on experience with satellite ground stations, antennas; electrical, fiber optic, radiofrequency, or mechanical systems
Experience supporting geographically distributed technical equipment or infrastructure
Experience querying and analyzing data using SQL and/or other data visualization tools
Background in root cause analysis and cross-functional collaboration with engineering teams
Experience managing contractors or third-party vendors, particularly in international or remote environments
Familiarity with MRP/ERP systems and spare parts/inventory management
Proficiency in one or more of the following languages (in addition to English): Portuguese, French, Punjabi, Hindi, Japanese, Bengali, Kazakh, Arabic, Urdu, Vietnamese, Swahili, Sesotho, Swati, Tagalog.
Knowledge of local business culture is a plus
Experience troubleshooting or working with IT/network infrastructure (UPS, PDUs, servers, or networking equipment)
Demonstrated ability to design efficient processes and systems, especially defining requirements for software tools
Experience autonomously managing projects with minimal supervision

Responsibilities

Own the maintenance, operations, health, and growth for our fleet of Starlink Gateway Antennas and Sites for a region of the world
Manage spare parts strategy, inventory planning, and materials movement across the region, to maintain rapid response readiness for both planned and emergency maintenance
Monitor fleet health using dashboards and telemetry data to identify issues, diagnose software and hardware failures, drive timely repairs, and identify emerging degradation trends.
Partner with engineering teams to execute fleetwide campaigns and perform root cause analysis on antenna and site failures across electrical, fiber optic, radiofrequency, and mechanical systems
Coordinate with logistics providers, customs authorities, and regional partners to ensure timely and compliant international shipping of critical parts and equipment
Manage relationships with contracted labor in the region, including training and capability development
Analyze operational data and field feedback to identify systemic pain points and drive improvements in processes and tools
Share ownership of the team’s growth: work with engineers and specialists to build scalable organizational structures that can support the rapid expansion of the world’s largest fleet of satellite ground stations.

Benefits

long-term incentives, in the form of company stock or long-term cash awards
potential discretionary bonuses
ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
comprehensive medical, vision, and dental coverage
access to a 401(k) retirement plan
short and long-term disability insurance
life insurance
paid parental leave
various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
paid sick time in compliance with state and federal law
Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.