Gateway Agent

C.H. Robinson

1d•Hybrid

About The Position

C.H. Robinson is seeking a Gateway Agent to join our Ocean Gateway team. In this pivotal role, you will manage international shipments, from initial documentation preparation through to final delivery. You'll collaborate closely with internal offices, airlines, and terminal warehouses daily, ensuring operational excellence and compliance with shipment documentation. Your expertise in navigating global logistics processes and fostering positive relationships with stakeholders will be crucial in maintaining smooth shipment flows. If you're ready to contribute your knowledge and drive within a collaborative environment, apply now to join a global logistics leader. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Requirements

High school diploma or GED
Minimum 2 years of Global Forwarding experience

Nice To Haves

Associate or bachelor’s degree from an accredited college or university in a related field
2-4 years of gateway or shipment consolidations experience
Excellent communication, prioritization, and multi-tasking skills
Excellent customer service skills and follow up to be utilized with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Values a diverse and inclusive work environment

Responsibilities

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Initiate, prepare, process, and assemble all required documentation for air shipments
Process and distribute documentation accurately and timely to carriers, customers, and agents
Utilize industry knowledge and critical thinking to solve challenges internally and externally
Coordinate shipment tasks, including Shipper’s Letter of Instruction (SLI) submission, bills of lading, updates, pre-alerts, tracking, invoicing, etc.
Manage shipment data in Navisphere, maintaining data accuracy
Consolidate master records to maintain high data integrity, ensuring accuracy in routing and adherence to INCOterms
Communicate effectively with internal teams, overseas offices, agents, customers, and vendors
Foster positive working relationships among team members
Ensure compliance with C.H. Robinson, local, and global laws, regulations, and procedures