Gateway Agent
About The Position
C.H. Robinson is seeking an organized and detail-oriented Air Export Gateway Agent to manage and operate the shipment lifecycle for assigned consolidations. In this role, you will serve as a key contact and trusted resource, ensuring shipment requests, documentation, and requirements are completed accurately and on time. You will prepare, distribute, and maintain critical export documents across various geographic regions while supporting daily communication, reporting, and email management. This is an excellent opportunity for someone who thrives in a fast-paced global forwarding environment and is committed to delivering exceptional customer service and operational excellence. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.
Requirements
- High school diploma or GED
- Minimum 2 years of Global Forwarding experience, specifically air gateway, air freight, or air shipment consolidation
Nice To Haves
- Associate or bachelor’s degree from an accredited college or university in a related field
- Proficient in Microsoft Office Suite of programs
- Strong communication, prioritization, and multitasking skills
- A customer-focused mindset with proactive follow-up
- Critical thinking and problem-solving skills in a fast-changing environment
- Ability to thrive in a fast-paced, deadline-driven office setting environment
- High level of attention to detail
- Values a diverse and inclusive work environment
Responsibilities
- Manage air export shipments from purchase order through final delivery, ensuring a smooth and compliant shipping experience
- Prepare, process, and assemble required documentation for air, LCL, and FCL shipments
- Ensure shipment documents are accurate, timely, and properly distributed to carriers, customers, and global partners
- Coordinate key shipment activities, including SLI submissions, bills of lading, shipment updates, pre-alerts, tracking, and invoicing
- Maintain accurate shipment records in Navisphere, ensuring strong data quality and visibility
- Monitor consolidation details, including routing, eManifest status, INCOterms, and master-level documentation
- Apply industry knowledge, problem-solving skills, and sound judgment to resolve shipment challenges
- Communicate clearly and proactively with customers, overseas offices, agents, carriers, and vendors
- Build positive working relationships with internal teams and external partners to support seamless execution
- Follow company, local, and global laws, regulations, procedures, and compliance standards
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
