Gatehouse Attendant - Part Time
About The Position
Gatehouse Attendant - Part Time Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more. Our Flying Horse team is composed of dedicated professionals who strive to deliver unparalleled service to our guests. We value diverse skill sets and experiences, as they contribute to our dynamic and vibrant work environment. We're continually seeking to expand our team with individuals who have a passion for hospitality and a commitment to creating memorable experiences for our guests. Join us at Flying Horse Resort and Club, your success starts now.
Requirements
- High School degree
- At least three years of experience in a customer service setting
- Ability to operate a computer
- Ability to lift and move 30 lbs., 50% of the time
- Ability to stand for long periods of time while in an outdoor covered space while directing/greeting vehicles
- Ability to communicate in English
- Must possess customer service skills and strong oral communication skills.
- Competency in dealing with Members, guests and fellow employees under circumstances requiring tact and diplomacy.
- Ability to work effectively under time deadlines.
Nice To Haves
- Security/Gatehouse background preferred
Responsibilities
- Serve as a member of the gatehouse/security team responsible for greeting and properly directing all vehicles and persons entering the Resort and Club property.
- Maintain a strong working knowledge of everything occurring on property on a daily basis to include lodge arrivals and departures, events, reservations, construction, deliveries, etc.
- Provide the first impression of the Club with the highest level of professionalism in both verbal and physical presentation.
- Ensure each Member and guest receives outstanding service by providing a friendly, professional environment, including proper greeting, directions, and knowledge of event schedule and reservations.
- Assist with any security matters on property when asked, including assisting other areas with first response to any suspicious behavior.
- Respond to Member and guest inquiries and requests and resolve any issues in a timely, friendly, and efficient manner.
- Maintain a safe workplace by utilizing “safety first” practices to remain accident-free.
- Practice and be familiar with all safety procedures, fire alarms, gas/water isolation valve locations, First Aid requirements and be able to act calmly and professionally in times of emergency.
- Assist with the distribution via email of monthly safety and training topics to all departments and ensure all personnel have read and signed safety meeting sheets, with all sheets turned into the supervisor for filing.
- Attend meetings as required.
- Communicate the rules of the club to the Athletic Club team, Club members, and guests.
- Assist with the oversight of the overnight cleaning team and ensure that duties are completed on overnight shifts.
- Handle conflict as the need arises in a calm, professional manner.
- Assist with receiving mail packages and organizing them for departmental pick up.
- Clean and organize the gatehouse, keeping the inside and outside area tidy at all times.
- Check phone messages and respond as needed.
- Read all daily emails and respond as needed.
- Type shift notes after every shift to communicate to all team Members.
- Perform other duties as assigned by the Athletic Club Manager and Director.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
